Customer Service Representative / Office staff

divh2Customer Service Representative / Office Staff/h2pDuties will be performed in the Repossession and/or Auto Lending Industries including Skip Tracing, Account Management, Collections, Customer Support. Employees should have a high level of knowledge regarding all areas of investigation, collateral recovery, and customer service. Employees are expected to provide the highest level of customer service to our clients, have a passion for the business, and be willing to go the extra mile for our clients!/ppMust be at least 20 years old./ppYou should have experience utilizing Re-Pros software and/or other repossessions software management products./ppHave experience in customer service, skip-tracing services, investigations or account services. With knowledge of the repossession process and the complexities involve in it./ppBe proficient in computer software applications such as Internet Explorer, Groupwise, and Microsoft Word and Excel./ppHave the ability to multi-task and deal with accounts appropriately in a high-stress environment - including updating, receiving, assigning, organizing, follow up./ppBe team task oriented and skilled at time management./ppUnderstand and be able to follow the laws and regulations that govern the asset recovery profession./ppBe able to answer calls from clients and provide appropriate, professional, accurate and timely information./ppCommunicate professionally with clients to assist in the development of client relationships and new client development./ppBe willing to work whatever hours needed when necessary./ppBe willing to take and pass the Certified Asset Recovery Specialist (CARS) exam./p/div