Experienced Field Service Technician

$3,000 SIGN ON‑BONUS AVAILABLE TO QUALIFIED CANDIDATES Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. Benefits Paid Time Off (PTO) Plan – Up to 96 hours of PTO in your first year + 8 company paid holidays Medical, dental, and vision insurance Life and AD&D Insurance Retirement Plans – 401K and Roth 401K, eligible employees can receive a company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU – Citizens Equity First Credit Union – Employees have access to services including payroll deductions, savings, accounts, loans, VISA card, and more. Additional Benefits – Unum Supplemental life Insurance, Aflac Critical Illness and Accidental Insurance, ID WatchDog and discounted employee phone plans. The Field Service Technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.” Position Field Service Class A Technician or Journeyman Technician Pay Range: $36.50–$52.60 per hour. Pay rate is dependent on education and experience. Essential Functions Maintains truck and crane inspection logs on a daily basis Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code Transmits photos, timecards, service reports, and other information through e‑mail Maintains good customer records on jobs that have been assigned Maintains credit card receipts for accounting purposesWorks with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs Communicates with customers on the diagnosis and status of repairs, parts, and other concerns Teaches and coaches other technicians in the field Promotes Wagner Equipment Co. to customers Accurately troubleshoots and repairs CAT equipment the first time Reads, understands, and applies electrical and hydraulic schematics to repair work Safely rigs or hooks components for lifting Removes, repairs, and installs major components in varying configurations of equipment Maintains tooling in good working order as per MSHA and OSHA regulations Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher Maintains service vehicle in safe and good repair Other duties as assigned by manager Required Education and Experience High School Diploma or GED Relevant CAT related courses 5+ years’ experience servicing heavy equipment 1+ years administrative/clerical experience 3+ years customer service experience 3+ years sales experience Additional Eligibility Requirements DOT Health Card Class A Driver’s License MSHA License Must pass all required pre‑employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job‑related tests/screenings Physical Demands & Competencies Standing, walking, talking, sitting, use of hands & hearing Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills Safety & Product Knowledge Ascending or descending ladders, stairs, etc. Heavy work that includes lifting and/or moving objects up to 100 pounds or more Intermediate Knowledge of DBS Intermediate Knowledge of ET/SIS/SIS Web/STW Ability to work independently with little or no direction Well‑rounded knowledge of CAT equipment Travel Requirements 75%–100% Work Environment Noise: Loud Indoors and Outdoors Equal Opportunity & EEO Statement Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer. Equal Opportunity Employer – Protected Veterans – Individuals with Disabilities. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Wagner Equipment Co.