Senior Food Program Intake Representative

Job Description

Job Description

Description:

The CSFP Senior Food Program Representative assists in the administration of CSFP caseload management and food ‘kit’ distributions, which includes but is not limited to: receiving and verifying clients at food distribution sites, application assistance; annual recertification; monthly issuance of food kits; verification of food kits distributed; distribution of nutrition education materials; and follow up with CSFP clients as needed.

KEY RESPONSIBILITIES

• On-site client greeting and program eligibility verification, application assistance, annual recertification, and resolution.
• Perform on-site daily inventory reporting, reconciling box distribution and participant signatures.
• Work with Operations team on the distribution of CSFP food kits: coordinate daily distributions, conduct face-to-face intake, and provide verification of receipt and distribution of CSFP food kits.
• Ability to maintain positive relationships with both our Senior clients and the distribution site liaisons to ensure seamless experience for each participant.
• Assist as necessary with the distributions of food boxes to our Senior clients.
• Work with CSFP team on initiatives to increase Senior Food Program participation in Ventura County.

JOB QUALIFICATIONS

• High School diploma or equivalent.
• Previous customer service experience is highly desirable.
• Bilingual English/Spanish required.
• Proficient in Microsoft Office Suite.
• Ability to work independently as well as in a Team environment.
• Strong written and oral communication skills.
• Flexible schedule is a plus Monday – Friday with some Saturdays.
• Experience with non-profit organizations is highly desirable.
• Travel off site as needed.
• Must possess and maintain a valid driver’s license and an insurable driving record in accordance with company auto insurance requirements.
• Commitment to Food Share’s mission, vision, and values.
• Follow Food Safety Standards throughout the organization.

PHYSICAL REQUIREMENTS:

• Must be able to perform physical labor as necessary (standing/walking/moving for long periods of time.
• Must be able to Lift and Carry product and equipment up to 50 pounds frequently and 100 pounds occasionally.
• Must be comfortable working in an office environment for extended periods of time.
• Must be able to access and navigate each department at the organization’s facilities, including climbing stairs.
• Must be comfortable working in outdoor conditions (Heat, Rain, Wind) etc.