Robotic Implementation Director

Position Summary

The Robotic Implementation Director leads the strategic deployment, integration, and continuous improvement of innovative robotic cleaning solutions across the organization’s customer portfolio. This role oversees a team of Implementation Managers and Regional Deployment Leads, collaborating closely with operations, procurement, and account management leadership to drive operational excellence, customer satisfaction, and business growth. The Director is responsible for scaling robotic cleaning initiatives, ensuring alignment with organizational goals and industry best practices. Bilingual fluency in English and Spanish, along with deep expertise in janitorial operations and emerging technologies, is strongly preferred.

Remote anywhere in the US

Essential Duties And Responsibilities

Responsibilities may include but are not limited to:

• Owns Deployment Strategy & Planning: Develop and execute the strategic roadmap for robotic cleaning solution deployment, ensuring alignment with company objectives and customer needs.
• Site Readiness and Coordination: Oversee and coordinate site readiness activities, ensuring all locations are prepared for successful robotic deployments.
• Training and Enablement of the End User: Lead the design and delivery of comprehensive training programs for end users, ensuring effective adoption and operation of robotic systems.
• Performance Monitoring Post Deployment: Establish and monitor key performance indicators (KPIs) and conduct post-deployment performance reviews to ensure training success and operational excellence.
• Manage a Team of Regional Deployment Leads: Lead, mentor, and develop a team of regional deployment leads and Implementation Managers, fostering a culture of innovation, accountability, and continuous improvement.
• Works with Operations: Collaborate with Operations to set up timing, deployment schedules, and training plans for all robotic initiatives.
• Works with Procurement: Partner with Procurement to ensure timely placement of orders for robotic equipment and related resources.

Additional Duties And Responsibilities

• Oversee large-scale robot deployments, including pilot programs, process optimization, and performance benchmarking.
• Serve as the senior Robotics Subject Matter Expert (SME), providing guidance on deployment, troubleshooting, and operational best practices.
• Build and maintain strong relationships with vendors, technology partners, and internal stakeholders to support solution scalability and technical advancement.
• Lead cross-functional initiatives to address technical issues, coverage gaps, and business opportunities, ensuring continuous support and oversight of robotic operations.
• Represent the Robotics department in executive meetings, customer presentations, and industry forums, communicating deployment progress, performance insights, and strategic recommendations.
• Ensure compliance with safety, regulatory, and company policies across all robotic operations.

Leadership Capabilities

• Inspire and influence teams through vision, integrity, and clear communication.
• Drive organizational change in a dynamic environment, championing innovation and process maturity.
• Identify and develop talent, building high-performing teams that deliver results.
• Foster a collaborative, matrixed environment, celebrating successes and recognizing strong performance.
• Ensure adherence to company and legal policies, demonstrating ethical integrity and commitment to safety.

Knowledge, Skills, And Competencies

• Deep understanding of janitorial processes, cleaning equipment, and robotic systems.
• Proven ability to lead training and development initiatives for diverse, multilingual teams.
• Exceptional written and verbal communication skills (English and Spanish strongly preferred).
• Strong analytical, problem-solving, and risk management capabilities.
• People-focused, adaptable, and highly motivated with a growth mindset.
• Proactive, self-starter able to work independently and collaboratively.

Educational Qualifications/Job Experience Requirements

Education And Experience

• Bachelor's degree in business, Engineering, Technology, or related field preferred.
• 5+ years of management experience in janitorial, building maintenance, or service industry, with at least 2 years in a director-level or equivalent leadership role.
• Experience leading and training multilingual teams; fluency in Spanish strongly preferred.
• Demonstrated success in deploying and scaling emerging technologies, particularly robotic cleaning systems.
• Experience managing operations in high-traffic retail or commercial environments.
• Valid driver’s license and reliable transportation required.

Schedule

Working Conditions/Physical Requirements

• Variable schedule during deployments; standard Monday–Friday outside of deployments.
• Occasional on-call support for urgent issues or critical incidents.
• Ability to travel up to 60% as needed for business requirements.
• Comfortable working in retail, office, and commercial environments.
• Physical ability to support field operations as needed

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.