Field Service Specialist

Service And Support Assistant 2 Non-Exempt

Job Family: Service and Support

Time Type: Full time

Job Profile Summary: Contributes to the efficiency of university operations by managing diverse functions, including parking and transit and strategic partnerships. Responsible for materials movement, event support, and delivering high-quality customer service to various university stakeholders.

Job Description: Field Service Specialists with ASU Parking and Transportation Services (PTS) are assigned to high-volume parking facilities and play a key role in providing frontline customer service to faculty, staff, students, and campus visitors. This position supports daily parking and event operations by helping ensure that garage equipment—including gate arms, ticket dispensers, intercoms, and fee computers—remains operational.

Field Service Specialists assist customers by providing campus information, directions, parking alternatives, and other parking-related guidance. Employees are also trained and assigned to work scheduled shifts in the parking dispatch office as needed to support operational coverage. Field assignments require working outdoors for the full duration of the shift.

Available work locations and schedules include:

• Tempe Campus: Monday through Friday, 6:15 a.m. to 2:45 p.m.
• Tempe Campus: Monday through Friday, 2:30 p.m. to 11:00 p.m.
• Tempe Campus: Saturday through Wednesday, 2:30 p.m. to 11:00 p.m.
• Tempe Campus: Wednesday through Sunday, 2:30 p.m. to 11:00 p.m.
• Downtown Phoenix Campus: Monday through Friday, 2:30 p.m. to 11:00 p.m.

Applicants may be considered for one or more available schedules. Work schedules and assigned locations may be adjusted based on operational and event needs. Overtime and additional hours are regularly available to support parking operations and special events.

Position Salary Range: $20 per hour

Essential Duties:

• Provide frontline customer service at high-volume parking facilities and assist customers with directions, parking options, payments, permits, and general campus information.
• Support parking and campus events by staffing entry and exit lanes, directing traffic, assisting motorists, and setting up and removing barricades and equipment.
• Use AIMS and Amano to support parking operations, process transactions, troubleshoot access or permit issues, and assist customers.
• Monitor parking equipment, including gate arms, ticket dispensers, intercoms, and fee computers, and perform minor troubleshooting and cleaning.
• Complete required electronic and manual forms, issue exit citations, and prepare reports.
• Work scheduled shifts in the parking dispatch office to support daily operations and event coverage.
• Monitor and respond to customer calls, parking facility intercoms, and two-way radio communications.
• Dispatch field personnel to assist with customer concerns, equipment malfunctions, access issues, and other operational needs.
• Document incidents, service requests, equipment issues, and field activity in the appropriate systems and logs.
• Communicate operational updates and urgent concerns to supervisors, maintenance personnel, and other university departments as needed.
• Operate ASU-owned, leased, or rented vehicles and carts at various campus locations.
• Perform other duties as assigned.

Desired Qualifications:

• Experience providing frontline customer service to the general public.
• Experience with parking operations, event staffing, traffic control, or crowd management.
• Experience using parking management and access-control systems, including AIMS and Amano.
• Experience operating or troubleshooting gate systems, intercoms, ticket dispensers, and related parking equipment.
• Experience processing credit and debit card transactions.
• Experience maintaining accurate records and completing reports.
• Experience working outdoors in varying weather conditions.
• Experience working in a dispatch or operations-support environment
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook Valid. Class D driver's license with an acceptable Motor Vehicle Record (MVR).

Working Environment:

• Work is primarily performed outdoors and requires standing and walking for extended periods in all weather conditions, including extreme heat, cold, rain, and wind.
• Duties involve frequent bending, reaching, lifting, pushing, and pulling objects weighing up to 35 pounds, including barricades and equipment.
• Safely operate ASU vehicles and carts, requiring frequent entry and exit.
• Regularly use two-way radios and telephones.
• At times, work is performed in an environmentally controlled office or dispatch setting involving extended periods of sitting, keyboarding, and mouse use.
• Scheduled work locations and assignments are subject to change based on operational needs.

Department Statement: Parking and Transportation Services (PTS) plays an integral role in support of the development of Arizona State University by managing the parking and commuter options on the four campuses. PTS operates numerous shuttle, bus, car-sharing, and carpool programs to provide sustainable transportation options to the campus community. These services assist ASU students, faculty, and staff in traveling to, around and between campuses. PTS employees work in a dynamic and rapidly expanding University department and enjoy the benefits, professional growth, and job satisfaction associated with working for this nationally recognized leader among public institutions and the model for the New American University.

Applicant must be eligible to work in the United States; ASU and ASU Parking and Transit Services will not be a sponsor for this position.

Driving Requirement: This position may require driving. Employee must possess a valid US Driver's license of the appropriate class and required endorsements throughout employment.

Location: Campus: Tempe

Funding: No Federal Funding