Service Technician

Service Technician

Bucklin Tractor & Implement Co. (BTI) is looking for a highly motivated Service Technician to join our team in our Great Bend location. A Service Technician's primary responsibility is to independently perform complex diagnostic, service repairs and maintenance work on customer and/or dealer-owned agriculture and turf equipment. May require some direction or guidance from the Service Manager or Shop Foreman.

BTI is a premier agriculture and farm equipment dealership serving central and western Kansas. Since 1944, BTI has valued the opportunity to create long-term relationships with our customers by giving them the best customer service available.

Responsibilities:

• Performs diagnostics and repairs on John Deere equipment and technology
• Reports any additional work required on equipment to ensure proper operation and safety
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
• Keeping records required to establish cost of parts and labor charge to customer
• Performs diagnostics and repairs in the field as required
• Handle customer issues objectively and tactfully
• Answer service phone calls and assisting the customer accordingly
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products
• Participate in John Deere training courses and other continuing education classes, as assigned
• Perform related and other duties, as assigned

Experience, Education, Skills, and Knowledge:

• High School Diploma, GED, or equivalent experience required; Associates degree preferred.
• Valid driver's license is required
• Minimum 1-2 years of experience performing mechanical service repairs required
• Ag Tech Graduate or 2 years of John Deere experience preferred
• Ability to perform basic repairs and required maintenance using special tools and equipment, following Technical Manual procedures
• Knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred
• Experience communicating effectively verbally and in writing
• Ability to lift at least 75 lbs. repeatedly

Benefits:

• 401(k) w/ company match
• Health and Dental Insurance
• Life Insurance
• Paid Time Off
• Training and Development Opportunities
• Company Paid Holidays
• Employee Discounts
• Employee Assistance Program