Junior Helpdesk Technician

Job Type


Full-time

Description

About Us:

Redbarn Pet Products was co-founded in 1996 by lifelong friends Jeff Baikie and Howie Bloxam, who met as 12-year-olds on a hockey rink in Canada. Inspired by a shared passion for wholesome, high-quality dog food, they built a company that has grown to a family of 500 members, offering over 200 foods, treats, and chews. As a family-owned business for over 25 years, Redbarn's culture is rooted in the belief that they are more than just a team-they are a family.

Compensation & Benefits:

• Competitive pay, based on experience
• Attendance bonus
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid Holidays, Paid Sick and Paid Vacation
• Life and AD&D Insurance
• Employee Discounts on pet food

Applicants must be currently authorized to work in the United States on a full-time basis.

Position Summary

We are seeking a Junior Helpdesk Technician to provide onsite Tier 1 technical support for our U.S. manufacturing operations. This role is critical to maintaining daily production uptime, system reliability, and rapid resolution of end-user issues requiring hands-on support.

The ideal candidate is fluent in English (written and verbal), technically capable, service-oriented, and comfortable working in a fast-paced manufacturing environment where responsiveness and accountability are essential.

Key Responsibilities

Tier 1 Technical Support

• Respond to helpdesk tickets and support requests during business hours (7:00 AM - 4:00 PM CST).
• Provide onsite and remote troubleshooting for hardware, software, printers, scanners, and network-related issues.
• Support Microsoft 365 users (Outlook, Teams, OneDrive, SharePoint).
• Perform password resets and user account provisioning/de-provisioning.
• Set up, configure, and deploy workstations, laptops, and peripheral devices.

Manufacturing & Production Support

• Provide first-level support for ERP user access and general system issues.
• Support production floor devices, labeling systems, and warehouse equipment.
• Troubleshoot plant-floor network connectivity issues.
• Escalate ERP, infrastructure, and production-critical incidents to Systems Administrators immediately.

Documentation & Asset Management

• Accurately document tickets, troubleshooting steps, and resolutions in the Service Desk system.
• Maintain hardware inventory and asset management records.
• Assist with IT documentation and knowledge base updates.
• Support basic system monitoring and alert review.

Requirements

• 1-3 years of helpdesk or technical support experience.
• Strong troubleshooting skills in Windows-based environments.
• Basic understanding of networking concepts (IP addressing, DNS, VPN).
• Experience administering Microsoft 365.
• Ability to prioritize tasks in a production-driven manufacturing environment.
• Strong communication and customer service skills.
• Fluent in English (written and verbal).

Preferred Qualifications

• Experience supporting ERP systems (SAP experience is a plus).
• Experience in manufacturing or warehouse environments.
• Familiarity with cybersecurity best practices.
• Experience with ticketing systems (e.g., SolarWinds Service Desk).

Redbarn® Pet Products is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Redbarn® Pet Products, complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, please contact Human Resources at View phone number on click.appcast.io.

View all job openings at Redbarn by clicking link or copy and paste URL to browser.

Redbarn® Pet Products does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Redbarn property and therefore, Redbarn® Pet Products will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Redbarn® Pet Products request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully executed agreement with Redbarn® Pet Products must be in place and current.