IT Help Desk Support Representative

Technical/Help Desk Support Representative

Our client, a leading healthcare technology organization, is seeking a dedicated and motivated Technical/Help Desk Support Representative to join their dynamic team. As a Technical/Help Desk Support Representative, you will be part of the Customer Support Department supporting healthcare professionals and clients. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Location: Fort Worth, TX

Pay Range: $20 - $24 on hourly

Work Schedule: Monday–Friday. Shift start times vary based on business needs and training progress, typically between 7:00 AM and 10:00 AM CST.

Work Location: Hybrid – Some onsite work required at the Fort Worth office as needed.

What's the Job?

• Provide remote technical support to customers using healthcare ordering systems and related software.
• Diagnose, research, and resolve technical issues related to ordering workflows, hardware, and software.
• Assist with activation and enablement of CSOS certificates and support handheld/mobile devices.
• Respond promptly to inbound support requests via phone, chat, and email channels.
• Document, track, and monitor incidents and requests accurately in Salesforce to ensure timely resolution.

What's Needed?

• 1+ year of experience in technical support, help desk, or service desk environments, or customer service with technical troubleshooting responsibilities.
• Ability to troubleshoot software, hardware, and system issues effectively.
• Strong verbal and written communication skills.
• Ability to document issues accurately in a case management system.
• Willingness to work scheduled shifts, including rotating weekends as required.

What's in it for me?

• Opportunity to work in a fast-paced, metrics-driven support environment.
• On-site training at the Fort Worth, TX location to develop your skills.
• Engage with innovative healthcare technology platforms and tools.
• Collaborate with a diverse and inclusive team committed to excellence.
• Potential for career growth within a reputable organization.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay