Help Desk Analyst

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.  With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time. ABOUT THIS ROLE The Help Desk Analyst is mainly responsible for the smooth running of FXOnline system in agents and stores computers. ROLES & RESPONSIBILITIES

• Provide, Help Desk Assistance and Customer Care Support through Phone, Email and remote desktop connections.
• Monitoring of logs to pre-empt potential problems.
• Proactively maintain a desktop fleet.
• Assisting in Help Desk related projects.
• Promptly and politely resolving issues.
• Documenting and troubleshooting of issues in a ticketing system.
• Identify trends to assist in future problem resolution.
• Dispatching support.
• Calling IT and staff to determine the root cause of an issue.
• Rapidly establishing a good working relationship with customers and other professionals such as software developers, Noc_servers, Noc networking and monitoring team.

POSITION REQUIREMENTS

• Advanced English and French Level.
• Helpdesk Practice and Procedures skills via phone, email and chat.
• One year customer service work experience *Preferred.
• Remote Installations
• Ability to meet minimum typing speed of 25 WPM while talking with customers.
• Ability to manage multiple applications running at the same time.
• A can-do attitude and curiosity to learn

PERKS & BENEFITS

• Competitive salary
• 1 month of Aguinaldo (Christmas bonus)
• 15 days’ vacation
• Life insurance
• Food vouchers
• Work-life Balance
• Growth Opportunities

Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience. In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role. Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Check out our website to learn more about the company at: The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.