Front of Store Receptionist

Job Description

Job Description

Front of Store Receptionist

Acura of Valley Stream
Pay: $18.00 per hour
Location: In person

Job Overview

Acura of Valley Stream is seeking a friendly, organized, and professional Front of Store Receptionist to serve as the first point of contact for our customers.

In this role, you’ll help shape the entire guest experience. You’ll welcome visitors, answer and route incoming calls, connect customers with the correct department, and help maintain a polished, comfortable showroom environment. The ideal candidate communicates clearly, remains calm during busy periods, and genuinely enjoys helping people.

Responsibilities

Customer Greeting and Support

• Welcome every customer promptly with a friendly and professional attitude
• Determine whether guests need assistance from Sales, Service, Parts, Finance, or another department
• Direct or escort customers to the appropriate team member or location
• Manage customer sign-ins, showroom traffic, and sales rotation procedures
• Offer coffee, water, and other available refreshments
• Keep waiting customers informed and direct them to restrooms, lounges, and dealership amenities

Phone and Communication Duties

• Answer incoming calls promptly and courteously
• Identify the purpose of each call and transfer it to the appropriate employee or department
• Take accurate messages when team members are unavailable
• Provide general information about dealership hours, appointments, departments, and services
• Communicate customer arrivals and appointment information to sales representatives, service advisors, and managers

Administrative Support

• Assist with document scanning, filing, copying, and basic data entry
• Log test drives and customer visits when required
• Enter or update information in the dealership’s Customer Relationship Management system
• Sort and distribute incoming mail and deliveries
• Support sales and management staff with routine administrative tasks as needed

Showroom and Reception Area

• Keep the front desk, reception area, customer lounge, and beverage station clean and organized
• Restock coffee, water, cups, brochures, and hospitality supplies
• Make sure promotional materials and customer-facing displays are current and presentable
• Notify the appropriate team when cleaning, maintenance, or supply needs arise

Qualifications

• High school diploma or equivalent
• Previous receptionist, customer service, hospitality, retail, or administrative experience preferred
• Excellent verbal communication and interpersonal skills
• Friendly, polished, and approachable demeanor
• Strong organization and attention to detail
• Ability to multitask and remain composed in a fast-paced environment
• Basic computer proficiency, including email, data entry, and office software
• Experience with CRM or dealership software is helpful but not required
• Dependable attendance and punctuality
• Ability to maintain a professional appearance
• Flexible availability, including evenings, Saturdays, and holidays as needed

Physical Requirements

• Ability to sit or stand for extended periods
• Ability to walk throughout the showroom and dealership
• Ability to occasionally lift or carry items weighing up to 20 pounds
• Ability to move between indoor customer areas and outdoor dealership areas as needed

What Success Looks Like

A successful Front of Store Receptionist makes every customer feel acknowledged, comfortable, and confident that they’re in the right place. You’ll help create an organized and welcoming environment while keeping communication moving smoothly between customers and dealership departments.

Apply today to join the team at Acura of Valley Stream.

Acura of Valley Stream is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.