IT Analyst

Job Description

Job Description

We are looking for an IT Analyst to support day-to-day technology operations for a non-profit organization in North Charleston, South Carolina. This is a Contract position expected to run for 2 months, providing onsite coverage while the organization completes its permanent hiring process. The person in this role will help maintain a reliable user support environment, assist with digital platform access and roster administration, and ensure a smooth handoff of responsibilities during a staff transition.

Responsibilities:

• Provide onsite IT support for staff by resolving desktop, Windows, and general technical issues in a timely manner.

• Manage service desk requests, prioritize incoming incidents, and communicate updates clearly to end users.

• Administer user access and account-related tasks within Active Directory and other organization-approved systems.

• Maintain and update rosters for digital platforms to help ensure accurate user access and system availability.

• Troubleshoot hardware, software, and workstation problems across Microsoft Windows environments.

• Capture and transfer operational knowledge from the departing team member to support continuity during the interim period.

• Serve as the primary local technology contact for the campus and coordinate support needs with internal stakeholders.

• Document recurring issues, support activities, and resolutions to strengthen ongoing IT operations.

• Ideal candidate will have 4 years of IT experience or a similar combination of experience and education/credentials

• Hands-on experience supporting Microsoft Windows 11 and related desktop environments.

• Working knowledge of Active Directory for user account maintenance and access administration.

• Ability to diagnose and resolve basic technical issues involving hardware, software, and end-user systems.

• Experience handling service desk tickets and managing multiple support requests effectively.

• Strong communication skills with the ability to assist users in a detail-oriented, service-oriented manner.

• Comfortable working in an onsite support role in North Charleston, South Carolina.

• Ability to learn quickly, absorb knowledge during transition periods, and maintain dependable day-to-day support.