Reservations Agent

Hotel Commonwealth At Hotel Commonwealth, nestled in the heart of Fenway, we start with a simple belief: every guest's story is unique, and so is the way we serve them. Our approach isn't scripted, printed, or tucked away in a handbookit's woven into the DNA of who we are. Here, unscripted hospitality is more than a phrase; it's how we turn every interaction into something memorable, authentic, and entirely our own. From our stylish rooms and extraordinary suites to the coveted views of Fenway Park, every corner of our hotel radiates legendary urban charm. We invite you to share your love for Bostonits vibrancy, quirks, and endless energywith our guests. Our team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe. This is more than just a roleit's a chance to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel. Together, we create experiences guests will never forget, and moments we'll be proud of long after they've checked out. Job Overview Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Use selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership. Position requires flexible availability, including weekends Responsibilities Responds to telephone inquiries and reservation requests by explaining product, amenities and service options in order to sell rooms. Gathers needed information from customer in order to confirm reservation. Negotiates rates and upsells rooms in order to increase occupancy and maximize revenues. Promotes the hotel and its services in order to capture customers and increase revenues. Operates reservations system by entering and accessing data in order to provide callers with accurate information. Duties will include manual and computerized skills and completion of daily checklist functions. Provides accurate and up-to-date manual and computerized reports on daily and monthly room reservation information in order to assist management with forecasting, tracking and staffing. Enters all special room requests into computer system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction. Keeps up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries. Inputs group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues. Maintains a friendly, cheerful and courteous demeanor at all times. Manages resources including franchise systems, yield systems and tracking systems. Qualifications Education/Formal Training High school diploma or equivalent. Experience No previous experience required. Knowledge/Skills Must have basic customer service skills and PC operation. Must be extremely adept communicator and fluent in oral and written English. Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation. Must be able to use tact and understanding when dealing with demanding customers. Must be able to memorize facts and figures. Must be organized and display patience when handling more than one call at a time. Must be friendly, enthusiastic and helpful. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have ability to read small details on computer screen, detailed computer printouts and written communications. Must be able to use computer key board and handle written material. Must have ability to communicate and to follow written or verbal instruction. Benefits Exceptional Benefits & Perks: Explore & Save Enjoy exclusive discounts at Sage Hotels & Restaurants nationwideyour gateway to unforgettable experiences across the country. Comprehensive Health Coverage We've got you covered with medical, vision, and dental insurance because your well-being matters. Prime Location Work in the heart of the city with easy access to public transportationskip the commute stress. Fuel Your Shift Complimentary meal every shift. Great food, on us. Commuter Benefits Take advantage of our Perq Program partnership with MBTA for seamless, affordable transit. Join a Culture That Celebrates You At Sage, you're part of a community. We're building something special: a place where creativity thrives, passion drives every detail, and belonging isn't just a buzzword; it's who we are. Ready to be part of something extraordinary? Let's create the future of hospitality together. Salary USD $31.00 - USD $31.00 /Hr. Position Type: Regular Full-Time Min: USD $31.00/Hr. Max: USD $31.00/Hr. Address: 500 Commonwealth Ave City: Boston State: Massachusetts EOE Protected Veterans/Disability