Administrative Assistant

Administrative AssistantThe Administrative Assistant serves as a primary point of contact for patients coming for Rehab Services (Physical, Occupational, and Speech Therapy) needs. This role is responsible for delivering excellent customer service by professionally handling incoming calls, scheduling appointments, addressing patient inquires, obtaining and verifying insurance authorizations, support and collaborating with the clinical therapist team. The Administrative Assistant plays a critical role in ensuring a positive patient experience while maintaining accuracy, confidentiality, and efficiency in a fast-paced therapy environment.Required Skills/Qualifications/Training/Experience:Minimum of one year of previous experience as a Medical Administrative Assistant/Secretary in a healthcare practice (therapy/rehab dept, physicians practice or other clinic environment).Excellent communication, organization and multitasking skills.Knowledge of insurance processes, benefit verification, and therapy authorization requirements strongly preferred.Proficient in EMR systems, scheduling software.Strong attention to detail.Ability to work as team member in a fast-paced, patient focused environment.Preferred Skills/Qualifications/Training/Experience:Knowledge of medical terminology, understanding of rehab services strongly preferred.Previous experience scheduling patient appointments and managing high call volume.Experience with verifying insurance eligibility, obtaining authorizations, or handling referrals.Strong customer service skills, active listening, and problem-solving skills.Ability to multitask, prioritize effectively, and work efficiently in a fast-paced environment.Educational Requirements:High school diploma or equivalentLicense/Certification: N/AAge Specific Criteria: Ability to effectively communicate to all age levels served within the scope of the position/assigned areas.Ability to Meet Job Performance Expectations: Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.