Travel Customer Support Spec. 2nd & 3rd shift remote after training

$20.91 per hour

RemX

Remote job

Job Description

RemX is hiring motivated, service-oriented Travel Customer Support Specialists- 1st shift DIRECT HIRE . In this role, you’ll assist customers with a variety of travel-related needs while working in a dynamic, high-energy call center environment. This opportunity is ideal for individuals who enjoy helping others, solving problems, and working with travel logistics.

Location: Duluth, GA (Onsite training, then remote)
Pay: $20.91/hour during training
Training: 100% onsite 8:00 am- 5 pm Monday-Friday for 14 weeks 2nd shift, 6 months for 3rd shift
Available shifts : REMOTE after training
- 2nd shift - 8 hour shift between the hours of 12 pm and 11:30 pm Sunday-Thursday or Monday-Friday Pay: $20.91/hr plus 15% shift differential for hours worked after 5 and weekend days ($24.04/hr)
- 3rd shift- 9 pm - 6 am Tuesday-Saturday or Sunday-Thursday Pay: $20.91/hr plus 25% shift differential ($26.13/hr)

Job Duties:

Manage a high volume of inbound calls and written requests
Assist clients with booking and modifying travel plans (air, hotel, itineraries)
Resolve concerns, cancellations, and schedule changes efficiently
Accurately update and maintain reservation records
Deliver exceptional customer service while meeting performance goals

Qualifications

Background in customer service, hospitality, or call center support preferred
Strong communication skills across phone and email
Ability to thrive in a fast-paced, metric-driven environment
Comfortable handling multiple tasks and navigating various systems
High attention to detail and organizational ability
Proficiency with basic computer programs (Microsoft Office, CRM tools)
High school diploma or equivalent required

Work Requirements

Remote work setup with a dedicated, distraction-free workspace
Reliable high-speed internet (satellite or certain wireless providers not supported)
Ability to attend onsite training in Duluth, GA and occasional in-person sessions as needed
This position will require successful completion of a standard background check.

Apply

Vacancy posted 3 days ago

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