Frontline Associate

Job Description

Job Description

The Front-Line Associate for The Farmers Bank of Willards serves as the first point of contact for customers at our Bank.  This role involves providing exceptional customer service, assisting with banking transactions, and promoting financial products and services. The ideal candidate will possess strong communication skills and a passion for helping customers achieve their financial goals.

Responsibilities for Front Line Associate:

• Greet customers warmly and determine their banking needs.

• Process transactions, including deposits, withdrawals, loan payments, currency exchanges and more, accurately and efficiently.
• Handle requests for stop payments or place holds on funds as needed and required.
• Order checks for customers if necessary.
• Address basic customer inquiries regarding products, services and account information.
• Perform basic customer maintenance, such as address and phone updates.
• Maintain a thorough understanding of banking policies, procedures and compliance regulations.
• Handle cash and maintain a balanced cash drawer.
• Collaborate with team members to achieve branch goals and objectives.
• Participate in training sessions and stay updated on new products and services

Qualifications for Front Line Associate:

• Strong interpersonal and communication skills

• Proficiency in basic math and computer skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Detail-oriented with a strong focus on accuracy
• Able to maintain confidentiality and adhere to privacy regulations
• Professional appearance and positive attitude 
• Dependability and the ability to work well under pressure

Expected Hours of Work/Position Type 

This position is non-exempt and requires 40 hours per week, Monday through Friday and every other Saturday.   

Work Environment 

This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines. 

Physical Demands 

This role is often standing for several hours at a time, and at times, there may be a need to lift up to 50 pounds when handling assigned duties. 

Required Education and Experience 

• High school diploma or GED required 
• 1-2 years of customer service experience preferred 
• Computer skills and experience is a must 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Activities, duties and responsibilities may change at any time with or without notice.