SAP Sales and Service Cloud Lead Architect

Position Summary Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on January 13, 2027Work you’ll doAs a Lead Architect at Deloitte Digital, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing, and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients’ business environment and achieve business results. You will:Lead discovery and explore workshops to assess current-state processes, pain points, business requirements, and transformation priorities.Define the end-to-end solution and integration architecture for SAP Sales and Service Cloud V2, aligning functional, technical, and business needs.Set the architecture direction for integrations with SAP and third-party systems, including S/4HANA, using SAP Integration Suite, APIs, OData, and event-based patterns.Define the extensibility strategy across in-app and SAP BTP side-by-side options, including CAP/RAP services, custom objects, UI extensions, and reporting.Design identity, authentication, authorization, and role-based access models using SAP Cloud Identity Services, including SSO, OAuth, and data-access controls.Guide the solution design for core sales and service capabilities, including lead-to-quote processes, case management, agent experience, omnichannel routing, and service levels.Lead architecture and functional design for C4C-to-Sales and Service Cloud V2 migration, considering data, integrations, extensions, and conversion supportability.Advise on the broader SAP CX landscape—including Field Service Management and CPQ—and develop implementation roadmaps aligned to client objectives.Govern delivery from blueprint and functional specifications through configuration, development, testing, training, and operational handover.A successful candidate would possess these skills:Ability to work independently and collaborate as part of a teamEffective written and verbal communication skillsMeticulous attention to detail and quality of work productAbility to build and sustain professional relationshipsAbility to lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanorAbility to meet deadlinesAbility to mentor and provide clear guidance to othersThe teamDeloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth. QualificationsRequired7+ years of experience in SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1 / V2 and SAP BTP Build;3+ years of experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration;7+ years of experience in ‘Lead to Cash’ and ‘Customer Service to Field Service’ processes;1+ years of experience in SAP FSM and SAP CPQ Cloud solutionsAbility to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serveLimited immigration sponsorship may be availablePreferredExperience in SAP Field Service Management (FSM) CloudExperience in SAP CPQ 2.0Experience in SAP OTC – Sales and DistributionThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500- $$265,100.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.#Customer_US#AMC_US Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 371705 Job ID 371705 Package and Technology Enablement | Package Business Transformation ArchitectureSame job available in 32 locations