Front Desk Agent AM

Our Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation. The Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Work with our housekeeping staff to ensure all rooms are clean, tidy and fully‑furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like group and wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments What are we looking for? Work experience as a Hotel Front Desk Agent, receptionist or similar role Experience with FSPMS or MARSHA Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Compensation

• 16.00
• 17.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. #J-18808-Ljbffr Dormont Manufacturing Co