Telephone Service Representative

Telephone Services Representative

The Telephone Services Representative answers a high volume of calls and transfers to the correct telephone extensions while prioritizing medical emergency codes and STATS. Follows procedure to alert appropriate departments and authorities. Maintains on-call statistics for multiple departments. Places outbound calls. Provides information (room #s, in house telephone numbers, hospital information, etc.) to customers. Overhead pages and approved announcement (for hospital). This position/department is the initial point of contact for all incoming calls to Sarasota Memorial Health Care System.

Important for this role:

• Experienced in customer service.
• Experienced in both incoming phone and outbound calls. Multi phone line experience strongly preferred. This position will answer high volume of phone calls daily.
• Ability to work with various hospital computer systems - must be able to operate these systems while on the phone.
• Able to multi task.
• Provide excellent care and experience for all patients, families and customers at all times.

Preferred Qualifications:

• Previous computer skills, switchboard or receptionist experience.
• Demonstrated basic typing skills.
• Demonstrated basic understanding of medical terminology.
• Demonstrated practical and technical knowledge relevant to the position.
• Demonstrated customer service skills.
• Demonstrated ability to coordinate a multitude of tasks.

Preferred Education: HS EQ: High School Diploma, GED or Certificate

Shift is 6:30am - 2:30pm

This position will be scheduled to work every weekend (Sat & Sun). Days off will be scheduled on weekdays.

Position is located in Sarasota Memorial Hospital. 100% on-site.

Pay range for this position is $17.00 - $22.00/hr. The pay rate offered is calculated and based on years of related verifiable work experience and equity within our current team. Shift differential available for weekend shifts, Sat & Sun ($1.50/hr).

Employment Screening Requirements: As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse.