Service Manager

Now Hiring – Join Us in Whitestown! The Tom Wood Group is excited to announce our newest location opening in Whitestown in November 2026—and we’re building our team now! Why Whitestown? This rapidly growing area is at the center of one of Indiana’s largest population and economic expansions, with strong growth in jobs, housing, and long‑term investment. Why Honda? Honda is already the #1 registered vehicle brand in the greater Whitestown area—yet there’s no local dealership to support these customers. That’s where YOU come in. Be part of something new. Be part of something growing. Be part of Tom Wood Group in Whitestown. Apply today or reach out to learn more! Service Manager Location: Tom Wood Honda – [Indianapolis / Whitestown, IN] About the Role The Service Manager at Tom Wood Honda leads the dealership’s service department, ensuring exceptional customer experiences, efficient operations, and high-quality vehicle maintenance and repair. This role is responsible for managing service advisors, technicians, and support staff while driving performance metrics and fostering a culture of accountability, continuous improvement, and teamwork. Key Responsibilities Lead all aspects of daily service operations, including workflow management, scheduling, and department performance. Drive service department KPIs such as labor sales, effective labor rate, hours per RO, and customer satisfaction. Manage, coach, and develop service advisors, technicians, and shop leadership to ensure high performance and engagement. Ensure all repairs meet Honda manufacturer standards and Tom Wood quality expectations. Partner closely with the Shop Foreman and Parts Department to improve efficiency, reduce downtime, and maximize shop throughput. Address and resolve escalated customer concerns with professionalism and a focus on retention. Maintain compliance with all OEM, safety, and dealership policies and procedures. Monitor and manage departmental expenses and profitability, including P&L responsibility where applicable. Promote a culture aligned with Tom Wood Group core values, emphasizing integrity, teamwork, and customer‑focused service. Success Indicators Achievement of service department revenue and profitability goals High customer satisfaction (CSI) scores and retention Increased technician productivity and efficiency Strong team engagement, retention, and development Effective execution of service processes and operational consistency Qualifications Proven experience in automotive service management or a related leadership role Strong understanding of dealership service operations, processes, and KPIs Excellent leadership, coaching, and conflict‑resolution skills Ability to lead teams and drive performance in a high-volume environment Strong communication and organizational skills Familiarity with Honda systems and processes is a plus Valid driver’s license with an acceptable driving record Why Join Tom Wood Honda At Tom Wood Group, you’re more than an employee—you’re part of a family‑owned organization that has been serving the community for over 50 years. We invest in our people through training, career development, and advancement opportunities. What We Offer Paid Time Off & Vacation Paid Holidays Medical, Dental & Vision Coverage 401(k) with Company Match Life & Disability Insurance Professional Training & Career Development Tuition Reimbursement Opportunities for Advancement Our Core Values Humbly Confident Passionately Driven Sincere Desire to Help Others Uncompromising Integrity #J-18808-Ljbffr Tomwoodnissan