Commercial Operations Manager

About Redwood Materials Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition. Founded in 2017, Redwood is delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have. Essential Duties The Commercial Operations Manager leads the day-to-day activities of the Commercial Operations team, ensuring operational excellence across supplier onboarding, logistics coordination, purchasing, compliance, and reporting. This role combines people management with hands‑on operational work, serving as a key liaison between commercial, finance, logistics, and technology teams to deliver seamless recycling and materials operations. The ideal candidate is a strong people leader who thrives in fast‑paced, evolving environments and enjoys building efficient systems that scale with the business. Responsibilities Manage, coach, and develop a team of five Commercial Operations Specialists, fostering accountability, collaboration, and continuous improvement. Oversee workload allocation, priorities, and performance metrics to ensure timely execution of daily operational tasks. Establish team processes, SOPs, and training materials to drive consistency and efficiency across operations. Partner with cross‑functional leaders in Sales, Supply Chain, IT, and Finance to resolve bottlenecks and improve workflows. Serve as an escalation point and subject matter expert for supplier onboarding, purchase order creation, logistics coordination, and payment resolution. Support customer and supplier relationships by ensuring exceptional responsiveness, compliance, and service levels. Maintain accurate and organized records across CRM, ERP, and internal systems, ensuring data integrity and traceability. Collaborate with Accounts Payable to ensure supplier purchase orders and invoices are processed accurately and on time. Develop and maintain reports, dashboards, and analytics to monitor operational KPIs and provide insights to leadership. Identify and implement process automation and system improvements that enhance accuracy, speed, and scalability. Partner with product and data teams to define requirements for new tools and reporting capabilities. Contribute to strategic planning by providing data‑driven insights and recommendations. Champion best practices for safety, compliance, and operational excellence across all programs. Desired Qualifications Bachelor's degree in Business, Operations, Supply Chain, or related field. 5–7 years of relevant experience in commercial operations, sales operations, business planning, or logistics, including at least 2 years of people management. Experience in the battery materials, metals, commodities, or recycling industries preferred. Proven ability to manage and mentor teams in a dynamic, fast‑changing environment. Strong analytical, organizational, and problem‑solving skills. Hands‑on experience with ERP and CRM systems; familiarity with Oracle, Hubspot, or equivalent platforms a plus. Excellent communication and cross‑functional collaboration skills. Entrepreneurial mindset with a bias for action and continuous improvement. Passion for sustainability and advancing the circular economy. Physical Requirements Ability to perform essential job functions in compliance with ADA, FMLA, and other relevant federal, state, and local regulations, including meeting both qualitative and quantitative productivity standards. Ability to maintain regular and punctual attendance in line with ADA, FMLA, and applicable standards. Ability to wear personal protective equipment (PPE), including safety gloves, helmets, and eyewear, or additional PPE when required. Ability to communicate clearly and effectively on the telephone, including listening and speaking. Working Conditions Office setting. The position is full‑time. Compensation will be commensurate with experience. #J-18808-Ljbffr