Automotive Service Receptionist

Automotive Service Receptionist (Chillicothe, OH)

The role of our Service Receptionist is to respond effectively to all incoming, phone-sourced service inquiries that come to the dealership. The receptionist's goal is to generate a response, answer any questions the customer may have, and set a service appointment. This position is to be the first voice of the Nourse Service Department, therefore representatives must have an energetic and customer service driven personality.

Receptionist's will work closely with our service advisors to schedule appointments and address customer concerns. Clear communication is extremely important in this role due to the nature of the information being relayed. In addition to scheduling appointments, they will maintain relationships with our customers by conducting follow-up calls to ensure quality and continuity throughout all appointments. This job mainly deals with high-volume phone inquiries, therefore call center experience is highly recommended.

What We Can Offer You:

• Full-Time hours
• Medical, Dental, and Vision Insurance
• HSA Plan Available
• Long-Term Disability, AD&D, and Life Insurance
• 401k Plan
• Paid Holidays
• Equal Opportunity Employer

Necessary Skills:

• Great time management
• Efficient keyboarding/data entry
• Proven track record of achieving or over-achieving goals
• Outstanding communication (with customers and co-workers)
• Great attitude with a high-energy personality
• Superior customer service skills
• Call center experience helpful, but not required

Requirements:

• High School Diploma or equivalent, some college preferred
• Automotive experience preferred
• Professional work ethic and appearance
• Stable work history required
• Excellent verbal communication skills must speak clearly and professionally.
• Ability to work in a structured environment and adhere to attendance policies and scheduling requirements which include evenings and weekends
• Proficient with basic computer applications
• Outgoing and friendly personality not easily intimidated, ability to handle customer rejection
• Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service
• Ability to work well in a fast-paced and diverse environment

About Nourse Chillicothe Automall

Nourse Chillicothe Automall is a family-owned auto dealership with over 30-years of experience in the area. Here at Nourse we are focused on automotive sales, service and customer satisfaction. Located conveniently in Chillicothe, Ohio, Nourse Chillicothe Automall is a short drive from Grove City, Circleville, Washington Court House, Jackson, and Portsmouth.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.