Care Coordinator - Administrative

Job Description

Job Description

Care Coordinator (Admin) | Patient Care & Administrative Support

Location: Ocala
Full-Time

Help Patients Heal. Make a Difference Every Day.

At Complete Care, healing begins long after treatment starts. Every patient deserves timely access to care, a compassionate experience, and a team committed to helping them recover with confidence. As a Care Coordinator (Admin), you'll play an essential role in creating a seamless patient journey by ensuring every interaction is welcoming, organized, and focused on helping patients move forward in their recovery.

As the first and often last person our patients interact with, you'll help coordinate care, remove barriers to treatment, and create an experience built on trust, communication, and exceptional service. Your work directly supports better outcomes for every patient who walks through our doors.

This is an excellent opportunity for someone beginning or growing a career in healthcare who enjoys helping people, thrives in a fast-paced environment, embraces continuous learning, and takes pride in making every interaction count.

If you're dependable, organized, compassionate, and energized by helping both patients and teammates succeed, we'd love to meet you.

What You'll Do

• Welcome patients and create a positive first impression during every visit.
• Schedule, confirm, and coordinate appointments across multiple healthcare services to help patients stay on track with their care plans.
• Perform appointment reminders, compliance calls, and proactive outreach to support patient engagement and continuity of care.
• Collect and verify insurance and demographic information accurately to support efficient patient care and claims processing.
• Assist patients with questions regarding appointments, payments, and next steps in their recovery.
• Maintain complete and accurate documentation within the electronic medical record (EHR).
• Coordinate with providers and teammates to ensure every patient receives a seamless, well-coordinated experience.
• Support insurance authorization workflows and follow up on outstanding approvals to reduce delays in care.
• Help remove barriers to care by proactively identifying scheduling or authorization issues after they impact patients.
• Maintain an organized, professional front office while supporting efficient clinic operations.
• Continuously look for opportunities to improve workflows, enhance the patient experience, and support your team.

You'll Thrive Here If You Are...

• Patient-Focused—You genuinely enjoy helping people and creating positive experiences.
• Calm—You remain composed and reassuring, even during busy clinic days.
• Reliable—Your team knows they can count on you to follow through on your commitments.
• Organized—You naturally keep schedules, priorities, and details on track.
• Accurate—You understand that every detail matters because every patient matters.
• Adaptable—You embrace change, enjoy learning new technology and processes, and are always looking for better ways to serve patients.
• Warm & Personable—You build trust through empathy, professionalism, and genuine care.
• A Strong Multitasker—You balance patient interactions, scheduling, documentation, and communication without sacrificing quality.
• Team-Oriented—You believe the best patient experiences happen when everyone works together.
• Accountable—You take ownership of your work, follow through on commitments, and hold yourself to a high standard of excellence.

Preferred Experience

• Medical Receptionist
• Patient Services Representative
• Front Desk Coordinator
• Medical Office Assistant
• Healthcare Administration
• Customer Service
• Scheduling

No healthcare experience? That's okay.

We provide comprehensive training for dependable, patient-centered individuals who demonstrate professionalism, adaptability, strong communication skills, curiosity, and a desire to continuously learn and grow.

What Success Looks Like

• Patients feel welcomed, informed, and supported from their first visit through their recovery journey.
• Patients receive timely access to the care and services they need.
• Schedules remain organized, accurate, and optimized to support continuity of care.
• Documentation is complete, timely, and accurate.
• Insurance information and authorizations are processed accurately to minimize delays in treatment.
• Patients stay engaged with their care plans through proactive communication and follow-up.
• Providers and teammates rely on your communication, organization, and follow-through.
• You identify opportunities to improve processes that create a better experience for patients and teammates.
• You contribute to a collaborative culture where accountability, compassion, and excellence are part of every day.

If you enjoy bringing order to busy days, helping people navigate their healthcare journey, solving problems, and making a meaningful difference in the lives of others, you'll fit right in.

Why Complete Care?

We're transforming the injury recovery experience by combining compassionate people, innovative technology, and continuous improvement to help patients heal faster and more confidently.

We believe the best patient outcomes happen when great people work together, embrace new ideas, and never compromise on quality. That's why we invest in advanced technology, ongoing training, coaching, and career development—empowering our employees to grow, lead, and make a meaningful impact every day.

If you're looking for a place where your work has purpose, your ideas are valued, your growth is supported, and every day gives you the opportunity to improve the lives of others, Complete Care is the place to build your career.

Benefits

• Competitive Salary
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Sick Leave
• Paid Holidays + Floating Holiday
• Company-Paid Life Insurance
• Short-Term Disability
• Career Growth Opportunities

Schedule

• Monday: 7:30 AM – 11:30 AM & 2:30 PM – 6:30 PM
• Tuesday: 12:00 PM – 7:30 PM
• Wednesday: 7:30 AM – 11:30 AM & 2:30 PM – 6:30 PM
• Thursday: 12:00 PM – 7:30 PM
• Friday: 6:30 AM – 1:30 PM

Apply Today

We're looking for people with strong character just as much as strong experience.

If you're dependable, organized, compassionate, and excited to grow your healthcare career while creating exceptional experiences for patients every day, we'd love to hear from you.

Background Check Requirement:

Employment is contingent upon successful completion of a Level 2 background check, in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link: 

Join the Complete Care Family

If you’re ready to be part of a team that values compassion, professionalism, and excellence in patient care, Complete Care is the place for you. Join us in making a difference in the lives of our patients every day.

Complete Care proudly provides equal employment opportunities to all individuals regardless of race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.

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