Veterinary Receptionist

Job Title Veterinary Receptionist Job Description Indian Ridge Animal Hospital in Kingsport, TN, is dedicated to delivering medical excellence backed by deep community trust. As an established AAHA Accredited practice, we demonstrate our commitment to the highest standards of veterinary care every day. The community recognizes our dedication, reflected in our excellent 4.6-star Google rating. We are seeking a compassionate and driven professional to join our practice and continue building on this exceptional legacy. This is an exciting opportunity for you to do your best work alongside collaborative teammates in a highly respected environment. Your career success is our priority. While focusing on your day-to-day role in small animal and urgent care, you will be joining a supportive network committed to your professional development. We ensure our teammates have access to advanced training programs, continuing education funds, and structured mentorship to help you achieve your career goals, whether that means earning a new credential or moving into a leadership role. Veterinarians benefit from direct access to internal specialty consultations, guaranteeing that you always have the resources and peer support needed to provide comprehensive patient care. Our commitment to providing exceptional medicine starts with our AAHA accreditation, which means our facility and protocols meet rigorous standards for quality and safety. We are focused entirely on comprehensive small animal veterinary services, offering critical urgent care options for the surrounding area. You will be working in an environment that prioritizes diagnostic accuracy and comprehensive treatment planning. Joining our team means having the opportunity to consistently practice high-quality, evidence-based medicine while receiving support to continuously grow your clinical skills. Kingsport, Tennessee, offers a fantastic blend of historic charm and modern convenience in the scenic Appalachian Highlands. Nestled in the Tri-Cities region, you will find an affordable, community-focused lifestyle with immediate access to stunning outdoor recreation, including hiking, biking, and water sports on nearby lakes and rivers. Kingsport provides a wonderful balance, allowing you to establish deep professional roots while enjoying an exceptional quality of life outside of the hospital, benefiting from a lower cost of living and a friendly, welcoming community. Your Impact as a Receptionist Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care. Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently. Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible. Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own. What You'll Bring to the Team A passion for providing excellent customer service and a genuine love for animals. Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude. Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment. A collaborative, team-first mindset and the ability to work both independently and with direction. Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required. Responsibilities and Benefits As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked. Competitive Compensation A competitive hourly rate or salary based on your experience and role. Health & Wellbeing We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates. Financial Security Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage. Commitment to Growth We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs. The Power of a Network Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices. Valuable Perks Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc. About Mission Pet Health Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com. Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow . Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care. Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information. EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Mission Pet Health