Patient Service Representative

Job Description

Job Description

Job Description

About Us:
When it comes to complex vitreoretinal cases, Southeastern Retina Associates (SERA) is the most experienced retina team in East Tennessee. We are a state-of-the-art practice of 21 board-certified ophthalmologists specializing in the treatment and surgery for diseases of the retina, macula and vitreous of the eye. Since 1980 our physicians have demonstrated excellence in the treatment of vision-threatening diseases, including Age-related Macular Degeneration, Retinal tears/detachment, and Diabetic Retinopathy.

Overview
We are seeking a dedicated and detail-oriented Patient Service Representative to join our team. This role is essential in providing exceptional patient care and support within our ophthalmology practice. This person will learn both areas of the front office of checking patients in and out of clinic and scheduling their follow up appointments. Travel around the Tri-Cities area is required .

Travel Schedule:
Roughly 3-4 days: Kingsport and Johnson City
Roughly 1-2 Days (Out of town clinics): Abingdon, VA and Bristol, VA – *Mileage reimbursement and drive time provided*

Responsibilities  

• Open/Close Location

Check In:

• Check current insurance and verify insurance is up to date
• Check demographics, phone number, and address and verify information is correct
• All information should be updated at entry point (HCIT, Impact, and Allscripts)
• Inform patient of any previous balances
• Collect Co-pays, balances and deductibles if applicable upon entry
• Scan all necessary patient information (ins cards, physician referrals, Picture ID’s, demographics, HIPAA, privacy policy, etc.)

Check Out:

• Referral to other MD’s
• Collect Co-pays, balances and deductibles if applicable upon entry
• Scan all chart notes and corresponding information pertaining to the days visit
• Schedules return appointments as per protocols
• Verifies that all fee slips are marked with procedure, diagnosis, and Escribe codes, along with appropriate doctor name and date of service
• Batch fee slips, treatment logs, payment records, sign-in sheets, and schedules for Billing Department
• Balance deposit at end of day (credit cards, cash, and checks)
• Collect faxes throughout the day to ensure they are delivered and scanned in a timely manner

Chart Prep:

• All charts prepped (forms, referral, etc.)and ready for the next business day with printed schedule for back up
• Check insurances and referrals for all patients for the next business day
• All New Patient charts prepped with referring doctor note and or letter
• Online check of Medicare/Medicaid
• 4 pages completed by patient every 3 years
• Demographics completed every year
• Handled all mail to post
• Answers the phones and takes messages where applicable
• Prep/Stock all equipment (scanners, printers, fax machines) with supplies

Skills  

• Previous experience in a medical office environment is preferred.
• Proficiency in medical administrative support tasks and office management.
• Familiarity with electronic health record systems, particularly Epic.
• Strong organizational skills with attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• A customer-focused attitude with a commitment to providing quality service.

This is not just a job—it’s a career opportunity. We are looking for individuals who want to grow, learn, and stay. We invest in our people with structured training, support, and advancement paths. This is an ideal opportunity for someone who wants to build a future in healthcare, not just collect a paycheck.

If you’ve moved frequently between jobs or are unsure about committing to a long-term position, this may not be the right fit. But if you’re eager to join a team where you can plant roots, develop skills, and make a difference, we’d love to meet you.