Property Assistant

The Journalism Education Association is hiring an Association Assistant to fulfill our mission of supporting free and responsible scholastic journalism. The Assistant serves as a primary point of contact for members and provides administrative, operational, and programmatic support across the association. The position works with an international membership comprising journalism teachers and advisers, as well as the executive director, office staff and board members. This position is responsible for membership administration, customer service, database management, program support, fulfillment activities, and general office coordination. The Association Assistant plays a key role in ensuring members, volunteers, and various stakeholders receive timely, accurate, and professional support while helping maintain the smooth day-to-day operation of the association. This position requires strong organizational skills, attention to detail, initiative, anda commitmentto providing excellent service to members and stakeholders. Currently, this position manages the physical office that ismaintainedat the Journalism Education Association headquarters office at Kansas State University in Manhattan, KS and will need to access that office on a schedule that can bedetermined. DUTIES & RESPONSIBILITIES INCLUDE Membership Services & Database Administration (40%) Serve as a primary point of contact for member inquiries via phone, email, and other communication channels. Ensuretimelyand professional resolution of member service requests. Processmembership applications, renewals, updates, and related transactions. Maintainaccuratemembership records and data integrity within the association management system (AMS). Assistmembers withaccessingbenefits, resources, programs, and services. Generate membership reports andassistwith routine data analysis. Support member-related communications and administrative processes. Association Operations & Administrative Support (25%) Coordinate calendars, scheduling, and meetinglogisticsas assigned. Manage incoming/outgoing mailandshipmentsfor national conventions. Maintain office supplies and coordinate routine office purchases. Assistwith vendor communications and administrative follow-up. Support organizational projects and initiatives across departments. Maintain organized electronic and physical records. Program & Contest Administration (20%) Support administration of contests, awards, certification programs, mentoring initiatives, and other association programs. Maintain participant records and program documentation. Coordinateawardsfulfillment and recognition materials. Assiststaff with program-related communications andlogistics. Fulfillment & Customer Support (15%) Process orders and coordinate shipping of association materials and merchandise. Trackinventory and fulfillment activities. Assistwith convention and program material preparation as needed. Ensuretimelyand professional resolution of member service requests. Activating and entering data about members into the membership database. Updating payments Essential to keep member accounts current so members can access the helpful online teaching curriculum. Help teachers sign up for convention contests and get entries loaded by the deadline. Updating the certification and mentor/mentee program into the member database. Send out awards and recognition letters. Sorting mail and matching payments with outstanding invoices. Process deposits. Deposit at the Essentialbanking instituteweekly. QUALIFICATIONS Required Requires a high school diploma (or equivalent) and one year of relevant experience. Requirements may be met through a combination of education and experience. Preferred Bachelor's degree or equivalent combination of education and experience. 2-4 years of administrative, membership, customer service, or association experience. Strong organizational and time-management skills. Excellent written and verbal communication skills. Proficiencywith Google Workspace and database systems. Comfortable with technology, adaptive and quick learner. Ability to manage multiple priorities with accuracy and professionalism. Experience working in a nonprofit, association, or membership organization. Experience with association management systems (AMS). Familiarity with volunteer-led organizations. Experience supporting member programs or customer service functions. Familiar with graphic design programs. Familiar with Word Press. #J-18808-Ljbffr