Front Desk Agent Evening Shift

Job Description

Job Description

Fairfield Inn & Suites Norfolk Airport is seeking a friendly, professional, and service-oriented Evening Front Desk Agent to join our team. As the first and last point of contact for our guests, you will play a vital role in creating exceptional guest experiences from check-in through check-out.

If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to hear from you.

Key Responsibilities

• Welcome guests with a warm, professional, and positive attitude.
• Process guest check-ins and check-outs efficiently and accurately.
• Manage reservations, room assignments, and guest accounts using hotel management software.
• Answer and direct incoming calls using a multi-line phone system.
• Respond promptly to guest inquiries and requests regarding hotel services, amenities, and local attractions.
• Resolve guest concerns and complaints professionally while ensuring guest satisfaction.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs in a timely manner.
• Maintain accurate records and cash-handling procedures.
• Ensure the front desk and lobby areas remain organized, clean, and welcoming.
• Follow all hotel policies, safety procedures, and brand standards.

Qualifications

• Previous hotel front desk or hospitality experience preferred but not required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Experience with hotel property management systems is a plus.
• Ability to multitask and remain organized in a busy environment.
• Professional appearance and positive attitude.
• Reliable attendance and dependable work ethic.
• Ability to work evenings, weekends, and holidays as needed.
• Knowledge of Marriott systems and procedures is advantageous.

What We're Looking For

The ideal candidate is energetic, dependable, and passionate about hospitality. You enjoy helping people, solving problems, and creating memorable experiences for every guest who walks through our doors.

Join our team and become part of a hotel that values service, teamwork, and guest satisfaction.

Position: Evening Front Desk Agent
Location: Fairfield Inn & Suites Norfolk Airport
Schedule: Evening Shift, including weekends and holidays as needed