Ecommerce Operations Specialist

Job Description

Job Description

We are looking for an E-Commerce Operations Specialist that is very detailed oriented, takes pride in solving problems, finding solutions and providing excellent customer service. We have a growing eCommerce business and are looking for positive, well spoken individuals who possess exceptional communication, interpersonal and organizational skills with the ability to multi-task within a high volume environment.

Key Responsibilities

• Clear out orders as needed within the Nourison internal systems (CAMS/AS400) and various retailer profiles
• Customer outreach
• Tracking and shipping of all internal gifting or sample shipments
• Working closely with eCommerce account executives, operations team and retail partners to communicate any shipping delays or variance from expected delivery date
• Maintain multiple eCommerce accounts, handle orders, shipments, claims, and feedback in accordance with company policies and procedures.
• Communication with 3PL for orders and returns
• Report on daily open order activity to the shipping warehouses and prioritize back order and late order processing
• Single point of contact for strategic eCom accounts with regards to validating order transparency or missing data sets

Requirements:

• Experience with Amazon, Wayfair, Walmart or other eCommerce retailers
• Proficient in Microsoft Excel
  1. Pivot tables
  2. V-lookups
• Tableau experience a plus
• 2-3 years of experience in customer support/experience
• Strong analytical skills
• The ability to be resourceful, highly organized, and a creative problem solver
• Excellent communication and a positive attitude - you'll be representing our brand directly to customers and retailers