Assistant Director of Human Resources

Job Description

Job Description

Assistant Director of Human Resources

Who We Are

At Q Center, we believe our people are our greatest asset. We’re looking for an experience, strategic, and people-first HR leader to step in and make an impact where it matters most: our associates’ experience, engagement and total rewards. If you thrive on shaping programs that keep employees happy, healthy, and motivated – and love seeing the tangible results of your work – this is the role for you!

What’s the Role

As the Assistant Director of Human Resources, you’ll play a central role in designing and delivering total rewards and engagement strategies that keep Q Center competitive, compliant, and fiscally responsible. You’ll own benefits programs, lead the annual Open Enrollment process from start to finish, support compensation initiatives, and oversee leave management – all while helping to strengthen retention and reinforce our culture.

You’ll partner with leaders across the organization, provide guidance to the HR team, and ensure that every HR initiative you lead enhances the associate experience. This role is about strategy AND execution, creating programs that employees love and that drive business success.

What You’ll Do to Be Successful

1) Leadership & Departmental Support

• Lead HR initiatives and partner with the Director to drive strategy and operational excellence
• Step in as needed to ensure continuity and smooth day-to-day HR operations
• Collaborate with department heads to enhance associate experience, reinforce culture, and strengthen retention
• Coach and guide the HR team, providing leadership, accountability, and development

2) Human Resources Operations & Compliance

• Own the design, administration, and continuous improvement of total rewards programs including health, welfare, voluntary benefits, leave programs, and compensation support
• Lead Open Enrollment from start to finish, including planning, vendor coordination, communication campaigns, education sessions, and audits
• Ensure HR and benefits programs comply with federal, state, and local laws (ACA, COBRA, FMLA, ADA, etc.)
• Advise managers on policies, compliance, and associate relations matters
• Oversee vendor relationships, contracts, and performance

3) Profitability & Performance Optimization

• Analyze benefits and compensation programs to ensure cost-effectiveness and competitive positioning
• Monitor engagement, retention, and workforce trends, providing actionable insights for leadership
• Partner with leaders on workforce forecasting, budget tracking, and total rewards optimization

4) Operational Excellence & Process Improvement

• Continuously improve HR operations, total rewards processes, and leave management procedures
• Implement HR system enhancements and reporting tools to boost efficiency and data integrity
• Standardize processes to deliver a seamless, consistent experience for associates

5) Leadership & Talent Development

• Coach and mentor HR team members to grow skills, accountability, and performance
• Lead engagement initiatives, recognition programs, and culture-building activities
• Partner with leadership to create an inclusive, high-performing work environment
• Support succession planning and career development programs for associates

What You Bring

We’re seeking a strategic HR leader who combines expertise in total rewards, employee engagement, and HR operations with strong business partnership and operational leadership.

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field
• Minimum 4+ years of progressive HR experience in a full-service hotel, resort, or comparable hospitality environment
• Prior leadership experience in benefits, leave management, compensation, or employee engagement required
• Demonstrated success in designing, implementing, and optimizing total rewards programs
• Deep knowledge of federal, state, and local employment and benefits regulations

Technical & Leadership Skills

• Advanced proficiency in HRIS, reporting tools, and benefits platforms
• Exceptional analytical and problem-solving, and data-driven decision making skills
• Strong executive presence with the ability to influence across all organizational levels
• High level of integrity and commitment to confidentiality
• Ability to manage both strategic initiatives and day-to-day operational execution

The Details

Reports To: Director of Human Resources
Status: Exempt
Physical Requirements: Primarily sedentary; extended hours may be required based on business needs

Rate: $85,000/year
Work Schedule: On-site, generally a 45-hour workweek

Benefits Include:

• Paid time off
• 401(K) with employer match
• Holiday Pay
• Medical, Dental, and Vision Insurance with Wellness Credits
• Employee Assistance Program
• Basic Life, AD&D
• Disability Benefits
• Employee Meals
• Parking

Our Commitment

At Q Center, leadership is defined by accountability, collaboration, and measurable impact. We are committed to maintaining a professional and inclusive workplace where high standards, ethical practices, and operational excellence guide every decision.

As Assistant Director of Human Resources, you won’t just manage programs – you’ll help shape the associate experience, engagement, and total rewards strategy that drives retention, culture, and organizational success.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

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