Medical Assistant Float- Gastroenterology

Salary Range : $20.00 to $25.00 an hour

By adhering to Connecticut State Law, pay ranges are posted. The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.

COVID-19 and Flu Vaccine Considerations
Masks are optional for employees, visitors, patients, vendors, etc. All employees are strongly encouraged and recommended to obtain the COVID-19 vaccination routinely. Proof of annual flu vaccination is required for all employees.

PACT MSO is a Management Service Organization that supports numerous physician groups. We offer health benefits, paid time off, and a friendly working environment. We are a medium sized company with a family atmosphere.

PACT MSO has a busy Gastroenterology office seeking Medical Assistant Float. The hours are Monday through Friday between the hours of 7:00am to 7:00pm (8 hour shift) and floats between offices in Hamden, Milford and Guilford.


The Medical Assistant Float position is a highly skilled and experienced Medical Assistant. The position can be placed anywhere and support any provider. The MA Float is able to adapt to new environments, support different providers, and follow through with all administrative and clinical tasks. This position knows all workflows, administrative tasks and duties, and clinical aspects of the MA role.

Essential Functions

• Supports any and all providers within a division.
• Travels to different locations to support the division and provider.
• May train new hires and answer clinical and workflow questions from staff.
• Escort patients to room and complete patient intake per EHR workflow. This may include but not limited to collecting and charting patient histories, performing necessary screenings, checking patient vital signs, reconciling medications.
• Performs and assist any procedures requested by the provider.
• Review schedules and organize patient flow, prepare pre-visit preparations for patients.
• Recalls on patient visits
• Proper maintenance of medical waste and laundering of patient linen apparel
• Resuscitation equipment maintenance
• Document any telephone communication involving a patient in EHR
• Triage patient calls; Physician calls triage and physician to physician communication
• Coordinating physician schedule by making appointments/rescheduling.
• Responsible for schedule utilization, cancelation and wait list management.
• Schedules tests, procedures, and lab appointments.
• Obtains authorization if test or procedure is within 24-48 hours of scheduled time.
• Call patients with results, enters follow up/recalls in EHR
• Provides patient education for test and procedure preparations, directions to the facility, and contact information.
• Performs other assignments/projects from time to time as authorized by management.
• Proper maintenance of inventory levels in exam rooms, through ordering, receipt and restocking of supplies
• Report visits from VNA to physicians and intake orders from physicians to VNA
• Pre and post op discussions with patients
• Communicates with patient when Office Visit is required before refills can be completed.
• Fill out all FMLA and Short-term Disability forms

Skills and Knowledge

• Excellent computer skills with use of an electronic medical record required.
• Excellent verbal and written communications
• Excellent quality of work including attention to detail.
• Excellent judgment and organizational skills with the ability to multi-task.
• Knows and has demonstrated a thorough understanding of the MA position both clinically and administratively including workflow and tasks.

Education and Experience

• High School diploma or GED required.
• Completion of a medical assisting program
• Certification as a Medical Assistant preferred.
• 5 years of experience in a medical setting required

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.