Bilingual Hospitality Staffing Operations Manager (DC/VA)

Job Description

Job Description

HotelPro , a hospitality staffing company, is looking for a results-driven Bilingual Hospitality Staffing Operations Manager to join our Operations team.

This role is responsible for client and team member care, recruiting, onboarding, and operational excellence. The Operations Manager serves as a key and trusted liaison between HotelPro , our team members, and our clients, aligning priorities, supporting staffing needs, and driving performance across market operations.

About HotelPro

HotelPro is a national leader in hospitality staffing with regional offices across the United States. We are passionate about helping people and creating meaningful opportunities while delivering workforce solutions that support our clients, team members, and communities.

As an Operations Manager You Will...

• Meet with each client weekly to understand their needs, provide tailored staffing support, ensure satisfaction, and identify growth opportunities.
• Support client communications, hotel initiatives, daily activities, and new client launches.
• Fill open positions timely and support last-minute staffing requests when possible.
• Proactively identify and resolve client-related issues, escalating as needed.
• Implement an “Always Be Recruiting” mindset and execute recruiting strategies to build strong candidate pipelines.
• Maintain recruiting tracking systems accurately and continuously.
• Build recruiting networks through community outreach and approved social media platforms.
• Ensure pre-qualified candidates align with HotelPro culture and role requirements.
• Complete onboarding processes, including interviewing, hiring, and HotelPro safety orientation.
• Complete new hire workflows accurately and timely, with the goal of Right the First Time.
• Maintain accurate Avionté statuses, assignments, and team member information.
• Uphold HotelPro integrity and compliance standards, including I-9, drug testing, and background check requirements.
• Submit and update Open Orders, Market Pulse Reports, Weekly Reports, client updates, and payroll accurately and timely.
• Identify growth opportunities by monitoring average hours, exploring hotel departments, tracking competitors, and sharing marketing insights.
• Manage inventories and maintain a respectful, organized, clean, and safe work environment.
• Respond to and resolve corporate requests within 24 hours.
• Promote HotelPro culture, core values, initiatives, projects, and pilots.
• Meet safety visit and safety meeting goals, respond immediately to workplace injuries, and follow HotelPro workers’ compensation procedures.
• Engage with team members during property visits to build trust, resolve concerns, and strengthen retention.
• Recognize team member accomplishments, support growth opportunities, provide translation as needed, and offer coaching and counseling when appropriate.

As an Operations Manager You Bring...

• Bilingual proficiency in English and Spanish.
• 1+ year of leadership experience, preferably in hospitality.
• Previous experience working independently and managing multiple priorities.
• Proven record of success in a team environment.
• Excellent computer skills with willingness and ability to learn new technology.
• Ability to provide a valid driver's license and proof of insurance upon hire.
• Strong communication, organization, attention to detail, and relationship-building skills.

Why Join HotelPro ...

At HotelPro , we are passionate about helping people. We are transparent, direct communicators who operate with integrity, support our communities and team members, thrive on challenges, and work alongside our clients every step of the way. We welcome associates with dignity and respect, share our vision and values, discuss career path opportunities, support growth, provide mentorship and honest feedback, and listen to learn from our team.

Benefits include:

• Medical, Dental, and Vision Insurance
• 401(k)
• PTO and Company Holidays
• Tuition Reimbursement
• Employee Discounts
• Career Development Opportunities
• Professional Mentorship
• Collaborative and Supportive Team Environment

Equal Opportunity Employer

HotelPro is an equal opportunity employer committed to building a diverse workforce that reflects the communities we serve. We create opportunities for all individuals and make employment decisions based on qualifications, performance, and business needs, without regard to legally protected characteristics.

Apply Now!