Divisional Strategy & Support Associate

Job Description

Help shape the success of one of Business Banking's highest-priority divisions by turning strategy into action.

As a Divisional Strategy & Support Associate in Business Banking, you will play a critical role in supporting divisional leadership through project management, communications, talent initiatives, business planning, and execution oversight. You will partner closely with the Division Sales and Strategy Manager, Market Managers, Area Managers, and cross-functional stakeholders to coordinate priorities, drive accountability, and enhance the consistency of execution across the division.

If you are highly organized, thrive in a fast-paced environment, and enjoy collaborating across teams to deliver meaningful business outcomes, this role offers an opportunity to make a visible impact while working alongside senior leadership.

Job Responsibilities

• Partner with the Division Sales and Strategy Manager to support divisional priorities, strategic initiatives, and leadership routines.

• Drive talent and banker development programs, including development cohort coordination, progress tracking, and follow-up activities.

• Manage divisional communications, project plans, timelines, dashboards, and reporting routines to support execution of key business priorities.

• Support division meetings, town halls, leadership forums, offsites, and senior leader visits, including logistics, materials, and follow-up actions.

• Track progress against divisional objectives, identify risks or execution gaps, and provide recommendations to improve business results and accountability.

• Lead special projects and cross-functional initiatives by coordinating stakeholders, managing deliverables, and ensuring timely execution including Real Estate needs.

• Prepare executive-ready presentations, summaries, communications, and performance updates that support decision-making across divisional leadership teams.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience supporting projects, business initiatives, leadership routines, or operational execution within financial services, banking, or related industry.

• Proven ability to manage multiple priorities and deadlines in a dynamic, fast-paced environment.

• Strong project management skills with experience developing project plans, tracking milestones, managing dependencies, and driving accountability.

• Excellent written and verbal communication skills, including the ability to develop executive-level presentations, updates, and business communications.

• Strong organizational skills, attention to detail, professionalism, and ability to handle sensitive information with discretion.

• Demonstrated ability to build relationships and collaborate effectively across leadership levels, functions, and teams.

• Bachelor's degree or equivalent experience; ability to travel up to 50%.

Preferred Qualifications, Capabilities, and Skills

• Experience supporting senior leaders, sales organizations, or field-based leadership teams.

• Experience managing executive meetings, large-scale events, leadership forums, or business reviews.

• Advanced proficiency in PowerPoint, Excel, reporting tools, and project-tracking platforms.

• Ability to synthesize complex information into actionable insights, communications, and executive-ready materials.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.