Application Support Lead Analyst - Vice President

Job ID: 97882343936Posted: 2026-08-28Location: Tampa, Florida, United StatesSalary: $113 840,00 - $170 760,00Category: Technology, Applications Support, ProfessionalCompany: CitiOverviewWe are seeking an experienced Vice President of Application Support to lead the production support function for multiple mission-critical enterprise applications within our global technology organization. This role requires a hands-on technical leader who can balance strategic oversight with deep technical expertise, driving operational excellence while fostering innovation through AI/ML and automation. The successful candidate will manage cross-functional teams, ensure high availability of critical systems, and serve as a trusted advisor to senior business and technology stakeholders across the organization.The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.Responsibilities:The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.Provides expertise in area and an advanced level of understanding of the principles of apps support.Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirementsConsiders the implications of the application of technology to the current environment.Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.Acts as advisor or coach to new or lower level analysts; allocates work.Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.Persuades and influences others through strong and comprehensive communication and diplomacy skillsPerforms other duties and functions as assignedAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Recommended Qualifications:6-10 years experiencePractical problem solving and strategic thinking skillsDemonstrated leadership, interpersonal skills and relationship building skillsService oriented attitudeAbility to work in a fast-paced environmentExperience working or leading requirement gathering efforts for multiple large development projects at one-timeProficient using basic technical tools and systemsGood interpersonal and communication skillsEducation:Bachelor’s/University degree, Master’s degree preferredKey ResponsibilitiesOwn end-to-end production support for a portfolio of enterprise-level applications, ensuring 24/7 availability, performance, and resilience across global marketsLead incident, problem, and change management processes, including root cause analysis, post-incident reviews, and implementation of long-term strategic fixes to prevent recurrenceDrive the adoption of AI/ML and Generative AI techniques within support operations, including AIOps for anomaly detection, predictive alerting, LLM-based runbook automation, and prompt engineering for intelligent troubleshootingProvide strategic technical leadership across distributed application architectures, including microservices, containerized platforms (OpenShift, Kubernetes), messaging middleware (Kafka, Tibco EMS, MQ), and hybrid cloud environmentsCollaborate closely with development, infrastructure, and business teams to ensure seamless integration of new features, system enhancements, and technology upgrades while maintaining production stabilityManage and mentor a team of application support engineers, fostering a culture of continuous learning, technical excellence, and accountability; conduct performance evaluations, hiring, and career development planningArchitect and implement advanced monitoring and observability solutions using tools such as ITRS Geneos, AppDynamics, Splunk, Prometheus, Grafana, and OpenTelemetry to proactively identify and resolve issues before business impactServe as the primary escalation point for critical production incidents, demonstrating calm, analytical decision-making under pressure and coordinating resolution across global teams and time zonesChampion stability and resiliency initiatives, including failover testing, disaster recovery planning, capacity management, and performance tuning to achieve and exceed SLA commitmentsCommunicate complex technical issues and solutions effectively to both technical and non-technical audiences, including senior business leaders, providing holistic views of production health and riskEnsure compliance with audit, regulatory, and security requirements, partnering with Risk, Compliance, and Information Security teams to maintain controls and evidence for internal and external auditsDrive continuous improvement through automation, process optimization, and the elimination of toil, leveraging scripting (Shell, Python), CI/CD pipelines, and infrastructure-as-code practicesManage budget, resource planning, and vendor relationships for the application support function, ensuring cost-effective delivery and alignment with strategic technology roadmapsContribute to enterprise-wide technology strategy, providing input on tooling standards, architectural patterns, and best practices for production support across the organizationRequired Skills and Experience13+ years of experience in Production Application Support roles managing enterprise-level, mission-critical applications, with demonstrated progression to senior technical or leadership positionsSME-level expertise in SQL (complex queries, performance tuning, execution plan analysis) and Unix/Linux administration, including advanced Shell scripting for automation and troubleshootingExpert-level knowledge of enterprise monitoring and observability tools such as ITRS Geneos, AppDynamics, Dynatrace, Splunk, ELK Stack, or equivalent platformsProven people management experience, including mentoring, performance management, hiring, and leading technical teams in high-pressure, 24/7 support environmentsExtensive hands-on experience with containerization and orchestration platforms, particularly OpenShift and Kubernetes, including troubleshooting pod failures, networking, and persistent storageDeep technical expertise with relational databases (Oracle, MS SQL Server, PostgreSQL) and NoSQL databases (MongoDB, Cassandra), including backup/recovery, replication, and performance optimizationSignificant experience with messaging and event-streaming platforms such as Tibco EMS, IBM MQ, Apache Kafka, including message flow analysis, queue management, and throughput optimizationStrong understanding of REST APIs, including troubleshooting protocols, authentication mechanisms (OAuth, JWT), and API gateway technologiesExpert understanding of distributed application architecture, including load balancers (F5, NGINX), network protocols (TCP/IP, DNS), storage systems (SAN, NAS), and authentication services (Active Directory, LDAP)Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to executive leadership, business stakeholders, and cross-functional technology teamsBachelor's degree in Computer Science, Engineering, or related technical field; Master's degree preferredDemonstrated ability to remain calm and analytical during major incidents on critical systems, with a track record of leading successful resolution of high-severity production issuesDesirable SkillsProven expertise supporting high-volume, mission-critical financial applications that process, manage, and distribute securities data, pricing, rates, trade execution, or risk management informationHands-on experience applying AI/ML techniques to production support, including anomaly detection, predictive analytics, log analysis using machine learning models, or AIOps platformsExperience with prompt engineering and Generative AI / Large Language Models (LLMs) for intelligent automation, runbook generation, incident summarization, or knowledge managementFamiliarity with modern observability standards and tools, including OpenTelemetry, Prometheus, Grafana, Jaeger, or distributed tracing frameworksExperience with cloud platforms (AWS, Azure, GCP) and hybrid cloud architectures, including cloud-native monitoring and support practicesKnowledge of scripting languages beyond Shell, such as Python, Perl, or PowerShell, for advanced automation and integrationExperience with CI/CD pipelines and DevOps toolchains, including Jenkins, GitLab CI, Ansible, Terraform, or similar technologiesWhat We OfferWe provide a dynamic and challenging environment where talented professionals can grow their careers while working on some of the most complex and impactful technology systems in the financial industry. You will have the opportunity to lead innovation, mentor top-tier engineering talent, and shape the future of production support through cutting-edge AI and automation initiatives. We offer competitive compensation, comprehensive benefits, professional development programs, and a culture that values collaboration, excellence, and continuous improvement.------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Applications Support------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Tampa Florida United States------------------------------------------------------Primary Location Full Time Salary Range:$113 840,00 - $170 760,00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Anticipated Posting Close Date:jul 23, 2026------------------------------------------------------Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.Illinois residents – AI Notice and Right------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.