Office Support Clerk

$16.50 - $24.75 Hourly

$34,320 - $51,480 Annually

This position is a Pay Band C2

Posting Details

This job posting may be used to fill multiple vacancies.


Interviews are anticipated to be conducted within two weeks of closing date.


Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

The Office Support Clerk will:

• Be a primary point of contact for applicants, family members, advocates, providers, and other stakeholders seeking services through the Developmental Disabilities Supports Division (DDSD) Home and Community Based Services (HCBS);
• Provide customer service and administrative support to the Pre-Service Intake Bureau (PSIB), Central Registry Unit and PASRR programs by assisting applicants through the allocation and application process, preparing and maintaining program documentation, managing data entry and records, coordinating office operations, and supporting statewide staff with travel across the state to maintain records across the state;
• Support the division's Abuse, Neglect, and Exploitation (ANE) prevention efforts by identifying and reporting concerns in accordance with established policies and procedures.

How does it get done?

The Office Support Clerk is responsible for:

• Providing timely, professional, and courteous customer service to applicants, family members, advocates, providers, and other stakeholders by responding to telephone calls, emails, and other inquiries;
• Serving as a resource for information regarding DDSD programs, services, and available supports, assists visitors and callers by addressing questions or directing them to appropriate staff, and guides applicants through the application and allocation processes both in person and by telephone;
• Providing administrative support to the Pre-Service Intake Bureau (PSIB) Central Registry and PASRR Units by preparing, processing, and distributing program correspondence, including Letters of Interest, PFOCs, Allocation Letters and packets, Closure Warning Letters, and Closure Letters. Maintains accurate records, ensures timely completion of required documentation, and serves as the primary point of contact for data entry and maintenance of allocation information;
• Monitoring and updates applicant records in accordance with established program requirements and procedures;
• Supporting statewide PSIB staff by coordinating office operations, managing inventory and office supply orders, maintaining office equipment, processing incoming and outgoing mail, operating the postage machine, and performing scheduling, document preparation, filing, and other administrative functions as needed.

Who are the customers?

• This position is mission critical to assist both internal and external stakeholders providing exceptional customer service and accountability, while serving individuals with developmental disabilities.

Ideal Candidate

The Ideal Candidate has:

• Experience with administrative support activities;
• Excellent verbal and written communication skills and organizational skills with strong attention to detail;
• High Level of Expertise with Excel, Microsoft Word and other database systems.

Minimum Qualification

No prior experience or training required.


Employment Requirements

Must possess and maintain a valid New Mexico Driver's License.

Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive a Defensive Driving Course Certificate as a condition of continued employment within 45 days of employment.

Travel may be required with some occasional overnight stays. Successful completion of the Health Insurance Portability and Accountability Act (HIPAA).


Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct client interaction and some travel may be required.


Supplemental Information

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Agency Contact Information: Michelle Lucero, View phone number on click.appcast.io. Email


For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.