Service Advisor

Join to apply for the Service Advisor role at Mercedes-Benz of Gilbert 5 months ago Be among the first 25 applicants Join to apply for the Service Advisor role at Mercedes-Benz of Gilbert Mercedes-Benz of Gilbert is an independently owned and operated dealership serving the Gilbert area. With our state of the art facility we need motivated and driven individuals to join our team! WHAT WE OFFER: New state of the art facility Paid Training Benefits Promotes from within As a Mercedes-Benz Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability. Responsibilities will include: Making appointments, processing repair orders, quotes and invoices Providing customer support via phone and face-to-face at the dealership Qualifying customer problems and logging them for technicians to review Ensuring customer approval for all remedial work to be carried out Promoting our range of vehicle parts and accessories Internal coordination of service work to adhere to commitments made to customers Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle About you: Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team. You will be a problem solver with a passion for the Mercedes-Benz brand. Specific skills required: Prior experience as a service advisor or service writer required Candidates MUST possess above-average phone and communication skills Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on Mercedes-Benz products and services Excellent follow-up and follow-through skills to ensure client satisfaction Must have the ability to communicate technical information in non-technical terms to clients Ability to evolve and adapt to changing business needs Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Mercedes-Benz of Gilbert by 2x Sign in to set job alerts for “Service Advisor” roles. Gilbert, AZ $80,000.00-$180,000.00 2 months ago Tempe, AZ $35,200.00-$52,800.00 1 week ago Tempe, AZ $39,520.00-$59,280.00 1 week ago Phoenix, AZ $3,000.00-$8,000.00 3 months ago Scottsdale, AZ $40,000.00-$100,000.00 2 months ago Contact Center Customer Care Specialist I Phoenix, AZ $3,000.00-$9,000.00 2 weeks ago Exit Booth Agent - Sky Harbor Airport - Full Time Client Experience Coordinator (Long-Term Temporary Assignment) - Scottsdale 1 Apache Junction, AZ $100,000.00-$140,000.00 3 days ago Full Service - Service Advisor - 99TH AVE Tempe, AZ $46,135.00-$48,635.00 21 hours ago Phoenix, AZ $70,000.00-$100,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr