Automotive Service Advisor (Experience Preferred) $60k$85k+ OTE

Automotive Service Advisor

AutoShop Recruiting has partnered with Big O Tires and Central Arizona Auto Group to hire an experienced, high-energy Automotive Service Advisor for its busy S Lindsay Rd location in Gilbert.

We are looking for a true aftermarket professional who can build instant customer trust, explain repair recommendations clearly, and manage the entire shop workflow seamlessly. This isn't a rigid dealership deskin our independent aftermarket environment, you will wear multiple hats, keep your bays moving, and see the direct financial reward of your sales hustle on every single paycheck.

Why Join Our Team?

• Strong Base + Uncapped Incentives: $23$28/hr base pay plus lucrative spiffs and bonuses to push your earnings past $85,000+.
• Massive Volume: A consistent, heavy pipeline of tire and advanced mechanical work means you never have to worry about finding traffic to sell to.
• Modern Independent Environment: Experience the freedom to source parts, collaborate directly with your techs, and take total ownership of your repair orders.
• Premium Benefits: Comprehensive corporate backing with local, family-style shop management.

Benefits and Employee Perks

• Health & Wellness: Full medical, prescription, dental, and vision insurance.
• Financial Protection: Employer-paid basic life and AD&D insurance, plus voluntary short-term disability and life coverage.
• Retirement & Long-Term Wealth: 401(k) with employer match + potential company profit-sharing contributions.
• Time Off: Paid Time Off (PTO) and sick time.
• Extra Perks: Generous employee discounts, ongoing sales/technical training, and clear advancement opportunities.

What You'll Do (Responsibilities)

• Greet customers warmly, complete thorough vehicle walk-arounds, and accurately document service concerns.
• Utilize Digital Vehicle Inspections (DVIs) to educate customers, building value over the phone or in person to close high-dollar repair recommendations.
• Multi-task efficiently: prepare estimates, source aftermarket/OEM parts from multiple local vendors, and obtain proper authorizations.
• Coordinate work orders seamlessly with technicians to keep the 10-hour shift flowing productively.
• Close repair orders, process payments, and proactively resolve any customer concerns to protect the shop's reputation.

What We're Looking For (Requirements)

• Experience: At least one year of professional service-advisor, automotive-sales, or high-volume tire retail experience is highly preferred.
• Skills: Strong sales mentality, excellent closing skills, and a solid working knowledge of general automotive maintenance and mechanical repair.
• Schedule Flexibility: Mandatory availability across a 7-day schedule (working five 10-hour days), including Saturdays and rotating Sundays.
• Credentials: Valid driver's license and an acceptable driving record are mandatory.
• Mindset: Confidence handling multiple customers simultaneously while maintaining an organized, professional front counter.