IT Help Desk Technician II

IT Help Desk Technician IITorrance, California, United StatesDivergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS) that comprehensively uses machine learning to optimally engineer, additively manufacture, and flexibly assemble complex integrated vehicle structures and subsystems. Products created using DAPS are superior in performance, lower in cost, rapidly customizable to meet mission and customer-specific requirements, faster to market, and scalable on demand to high volume production. Divergent is a qualified Tier 1 supplier to global automotive OEMs, and Divergent is now expanding to support mission critical needs in the Aerospace and Defense sector. Join us to be a part of this transformative journey, where your impact will shape the future of technology and production.PurposeWe are looking for a Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.The RoleServe as the first point of contact for customers seeking technical assistancePerform local and remote troubleshooting through diagnostic techniques and pertinent questionsAnswer help desk tickets and provide timely resolution.Walk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelComplete tasks and/or projects as assigned in downtime.Record events and problems and their resolution in the ticketing systemFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresManage accounts in multiple systems, including Active Directory, the Atlassian Cloud, Office 365 & others as assigned.Procure I.T. equipment and provision based on user requirements.Record new assets and update existing asset changes in asset management systemBasic QualificationsAbility to lawfully access information and technology that is subject to US export controlsDemonstrated proficiency related to the position, including, BS/BA Degree OR Certification(s)/Certificate(s) OR Technical Program Completion OR Past Work ExperienceTech savvy, good understanding of computer systems, mobile devices, and other tech productsAbility to diagnose and resolve basic technical issuesExcellent communication skillsJira experience preferredOffice 365 experience preferredCustomer-oriented with a positive attitudeWillingness to tackle problems and find solutionsWork EnvironmentAble to work on-siteOccasional after hours or holiday weekends on call.CompensationAt Divergent, our pay range is based on the level of the job. For this role, we will consider candidates at levels S01 - S02 as evaluated through our interview process.INT S01: $30.00 - $49.00INT S02: $34.00 - $56.00Pay Range$30 - $56 USD What We Offer: Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions. Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time. Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind. Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance. Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint. Equal Employment Opportunity Divergent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected characteristic. Divergent provides affirmative action in employment for qualified Individuals with Disabilities and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. EEO PosterIn order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected.