Client Service Associate

Client Service Associate Hanover Bank is looking for a full-time Client Service Associate. The Client Service Associate enhances the client experience by delivering exceptional service while proactively identifying opportunities to deepen relationships and grow deposits. This role is responsible for promoting and selling the Bank's products and services to both new and existing clients, supporting all branch functions, and serving as administrative and operational support to the overall business of the Bank. The CSA operates as a universal banker, performing both platform and teller functions, and is accountable for executing a proactive sales and service strategy that drives client engagement, retention, and revenue growth. Essential Job Duties and Responsibilities: Serve as a proactive ambassador of the Bank by engaging clients in meaningful financial conversations to uncover needs and deliver tailored solutions. Execute a structured outbound calling and outreach program (phone, email, in-branch follow-ups) to deepen relationships, generate appointments, and grow the deposit base. Consistently identify cross-sell and referral opportunities, introducing clients to appropriate products, services, and business partners (e.g., mortgage, lending, cash management). Build and maintain a robust pipeline of client opportunities, tracking interactions and follow-ups to ensure consistent relationship development. Actively contributes to branch sales efforts by meeting or exceeding individual goals for client contacts, appointments, referrals, and product growth. Participate in community events, networking activities, and in-branch sales initiatives to generate new business and expand the Bank's presence. Strengthen client retention through proactive service, regular check-ins, and timely resolution of client needs. Deliver exceptional, personalized service by understanding each client's financial goals and recommending appropriate solutions. Build long-term relationships with clients through consistent engagement and follow-up. Educate clients on the Bank's full suite of products and digital capabilities to enhance their banking experience. Ensure a seamless client experience across all touchpoints, both in-person and remote. Maintain comprehensive knowledge of all Bank products, services, and current promotions. Confidently position and articulate value propositions tailored to client needs. Proactively promote and sell Bank products and services in alignment with branch growth objectives. Collaborate closely with internal partners to deliver holistic financial solutions. Accurately and efficiently process routine transactions, including deposits, withdrawals, check cashing, loan payments, and transfers. Perform new account opening functions (in-person and in partnership with line of business partners), ensuring accuracy and compliance. Manage risk by adhering to all policies, procedures, and regulatory requirements, including Bank Secrecy Act (BSA). Support branch operations including ATM balancing, cash recycler management, vault oversight, and periodic audits. Work collaboratively in a diverse, team-oriented environment to achieve branch sales, service, and operational goals. Support all customer and branch-related tasks to ensure efficiency and effectiveness. Participate in sales meetings, coaching sessions, and ongoing development activities to enhance performance. Demonstrate flexibility with scheduling, including Saturdays, to meet business needs. Achieve defined goals for outbound calls, client contacts, appointments, referrals, and deposit growth. Demonstrate consistent pipeline activity and follow-through on client opportunities. Contribute to overall branch revenue, sales, and service metrics. Education and Experience: High school diploma or equivalent GED. Three (3) years of banking or retail experience preferred. Skills and Abilities: Ability to handle multiple tasks at once Exhibit a professional demeanor at all times Strong communication and organizational skills Working knowledge of Microsoft Office (Excel, MS Word, and MS Outlook) Professional attire is required Flexible with regard to the weekly work schedule in order to meet the demands of the Bank (including Saturdays) Our Benefits: Health & Wellness Benefits: Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options) Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) Company-paid Long-Term Disability Insurance Voluntary Benefits: Additional Life and AD&D Insurance for employee, spouse, and dependents Voluntary Short-Term Disability Insurance Pet Insurance Legal Services Plan Accident Insurance Hospital Indemnity Insurance Cancer Care Insurance Retirement: 401(k) Plan with Company Match Time Off & Recognition: Paid Personal Time Off (PTO) Paid Company Holidays Annual Performance Bonuses Annual Salary Increases Employee Engagement: Company-sponsored Events Employee Contests and Recognition Programs Hourly Wage: $20.00 - $23.00; placement within this range will vary based on experience and skill level. Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.