Patient Account Representative

Patient Account Representative

The Physicians Clinic of Iowa Central Business Office is seeking a full-time Patient Account Representative to support our mission of delivering exceptional healthcare through outstanding patient financial services. This position will provide support to Physicians Clinic of Iowa and Medical Group Solutions, helping ensure efficient, accurate, and compassionate patient account services.

Primary duties for this position include but are not limited to:

• Answering patient account billing questions and posting patient payments.
• Maintaining assigned accounts within acceptable aging limits.
• Review, verify, obtain and/or correct patient demographics, insurance information and eligibility for coverage.
• Insurance claims follow up with government and commercial carriers to ensure timely claim correction and reprocessing.
• Resolve issues delaying claim payment including requests for medical records, procedure coding errors and incorrect claim data.
• Follow up on assigned accounts with insurance carriers to ensure proper and timely reimbursement.
• Act as a liaison between the patient, physicians office and insurance carrier to resolve claim payment issues.
• Identify consistent billing errors and report recurring problems to the PAR Supervisor.
• Maintain positive customer relationships.

Qualifications:

• Previous experience working with patient medical accounts.
• A working knowledge of commercial and government medical insurance claim filing procedures.
• Proficiency (or ability to become proficient) in EMR and related computer systems.
• Strong commitment to patient care and teamwork.
• Excellent communication skills, professionalism, reliability, and maintaining confidentiality.
• Thorough understanding of safety regulations and best practices.

Why Join PCI?

• Competitive salary and comprehensive benefits.
• No nights or weekends.
• Paid holidays and a generous paid time off program.
• Supportive, team-oriented work environment focused on quality and compassion in patient care.

PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a tobacco free workplace.