Operations Manager

About the Opportunity The company is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The organization employs professionals throughout the U.S., all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. The company offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. The Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join this team and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services include: Program Consulting Finance Consulting and Billing Services Applied Technology Outsourcing and Operations Strategy Project and Grants Management Assessments and Feasibility Studies Key Responsibilities Develop and implement business approaches and strategies related to all contract requirements. Ensure business rules and practices are followed for all major processes in order to ensure standardization, consistency and compliance. Recruit, manage, and retain a team of high-quality staff. Proactively develop strong relationships with the client and stakeholders to ensure client expectations are met or exceeded. Provide monthly progress reports and other updates to client leadership regarding contract activities, staffing levels, issues, and risks; and participate in mid- and executive level project management meetings. Provide consultation to colleagues to solve business issues. Manage delivery of services, tracking progress and performance of staff and teams. Develop and oversee staff training and capacity-building efforts. Review the performance of staff and provide coaching, including soft skills and technical training, to assist employees in improving their performance. Ensure compliance with state and federal regulations and contract requirements in day-to-day operations. Ensure all program performance metrics are met. Manage and track project budget and invoicing. Identify trends in compliance issues and business practices. Ensure maintenance of standard operating procedures. Effectively prepare materials and respond to inquiries from representatives of federal oversight agencies. Required Qualifications Excellent leadership, management, and written and verbal communication skills. Knowledge of business and management principles involved in project management, strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources. Ability to engage and develop relationships across multiple organizations. Ability to work across all levels of management and staff. Ability to prioritize work and meet deadlines. Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public. Ability to work independently, requiring minimal supervision, and on multiple initiatives simultaneously. Proficient with Microsoft Office. Qualifications Education: Bachelor’s degree or higher, preferably in a related field. Experience: 5+ years relevant work experience. Proven track record of successfully managing teams of direct report employees. Experience with review and interpretation of federal and state laws, regulations, and statutes. The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified. Compensation Compensation for roles at this organization varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. In addition, the organization provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. $72,000 - $99,100 The organization does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. The hiring organization is an equal opportunity employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. All aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. Discrimination or harassment based on race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law is not tolerated. The organization believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.