Operations & Member Services Coordinator

Job Description

Job Description

The NAAB Operations & Member Services Coordinator will support the operational effectiveness, communication, and administrative coordination of the Association while helping strengthen member engagement and industry visibility. The role will work closely with the President, International Program Director, staff, committees, and industry stakeholders to improve organizational coordination, document and standardize key processes, support strategic initiatives, and enhance NAAB's external communications and marketing activities.

This position requires a highly organized, proactive, and detail-oriented individual who is comfortable operating in a small, fast-paced association environment with broad responsibilities and regular interaction with industry leaders and external stakeholders.

Requirements

• 3–7 years of experience in operations coordination, project coordination, association management, marketing, communications, or related roles
• Experience supporting senior leadership and managing multiple priorities simultaneously
• Experience coordinating projects, meetings, committees, and cross-functional activities
• Experience developing or maintaining standard operating procedures (SOPs), process documentation, or organizational workflows
• Strong written communication and presentation development skills
• Experience with website content management, digital communications, CRM systems, or marketing platforms preferred
• Two-year or four-year degree in business administration, communications, marketing, agriculture, association management, or related field
• Strong interpersonal, organizational, prioritization, and communication skills
• Ability to work independently in a lean organization with evolving priorities
• Dairy, beef, agriculture, export, or trade association experience preferred

Qualifications

• Communication – Excellent verbal and written communication skills with the ability to interact professionally with industry leaders, regulators, members, and external partners
• Organization – Highly organized with strong project management and follow-through capability across multiple initiatives
• Collaboration – Able to work effectively across staff, committees, Board members, and external stakeholders
• Initiative – Proactively identifies operational gaps, communication needs, and opportunities for improvement
• Problem Solving – Comfortable coordinating solutions and improving processes in a resource-constrained environment
• Marketing & Communications – Experience supporting newsletters, websites, presentations, member communications, social media, and event coordination
• Technology – Comfortable using Microsoft Office, collaboration tools, CRM systems, website platforms, and project coordination tools
• Professionalism – Able to manage confidential information and represent the Association professionally with external stakeholders

Key Responsibilities

Operations & Organizational Coordination

• Support the President and International Program Director in coordinating operational priorities and strategic initiatives
• Assist in documenting and maintaining SOPs for key organizational processes and workflows
• Coordinate meetings, committees, agendas, materials, action tracking, and follow-up activities
• Support execution and tracking of strategic projects, KPIs, and organizational priorities
• Improve administrative coordination and operational consistency across the organization

Marketing & Member Communications

• Coordinate member communications, newsletters, announcements, and external messaging
• Support updates and maintenance of website and digital communication channels
• Assist with development of presentations, Board materials, member reports, and industry communications
• Help improve NAAB visibility, member engagement, and communication consistency
• Support coordination of industry meetings, events, trade activities, and stakeholder engagement initiatives

Stakeholder & Industry Support

• Maintain professional interaction with members, regulators, industry organizations, and international stakeholders
• Assist with coordination of market access communications and industry outreach activities
• Support tracking and follow-up of industry issues, committee activities, and stakeholder requests

How You Work

• We are looking for someone who:
• Takes ownership and follows through on commitments
• Brings structure and organization to complex or evolving priorities
• Communicates clearly and professionally with both internal and external stakeholders
• Is comfortable balancing administrative detail with broader organizational support responsibilities
• Thrives in a collaborative, fast-moving association environment