Branch Team Member

Job Description

Job Description

Description:

Summary:

The Branch Team Member plays a crucial role in supporting our purpose of creating lasting value for those we serve by performing a collection of tasks to support the branch location and serve as a resource for our customers. This position may serve one or a combination of the following functions for the branch location; counter support, delivery services, and a variety of warehouse duties. Regardless of the function being performed, this individual always displays excellent customer service skills and a commitment to quality and efficiency. This individual promotes our culture, our 5 P’s and our purpose to create lasting value for those we serve.

Key Responsibilities & Essential Functions:

• Service a diversity of customers by providing projects or information on products or services
• Estimate date of delivery to customer, based on knowledge of own vendor’s production and delivery schedule
• Communicate effectively with department leads and branches on all job related issues
• Provide project demonstrations to qualified customers on request
• May be responsible for customer courtesy items
• Build and maintain customer relationships
• Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained
• Promote profitability and sales growth initiatives
• Load and unload the vehicle in a safe and efficient manner
• Adhere to all company safety policies and initiatives
• Support team members by participating in team lifts
• Deliver products to local customers
• Maintain compliance with all Department of Transportation requirements
• Maintain vehicle, counter area, displays and warehouse dock cleanliness and order
• Maintain Will-Call orders, which may include calling customers, canceling old orders, etc.
• Picks customer orders using an RF scanner, wire cutting equipment, motorized cart and/or fork lift
• Pick, prepare, ship or receive orders in an efficient and accurate manner
• Cross-train in all departments of warehouse
• Facilitate the returns process
• Perform cycle counts, maintain inventory integrity and location accuracy
• Participate in warehouse process improvements
• Provide coverage in areas of the warehouse in which staffing is low and work level is high

Critical Success Factors:

• Ability to learn, grow, and adapt to change
• Execute duties with the highest regard for safety, continuous improvement, and cost reduction
• Strong customer focus orientation
• Ability build strong relationships with customers, vendors and suppliers
• Ability to work collaboratively with all areas in the branch
• Self motivated with strong problem solving ability
• Willingness to give and receive constructive feedback
• Excellent communication and interpersonal skills
• Ability to analyze workload and establish priorities with time sensitive deadlines
• Ability to analyze, identify & then follow up to resolve discrepancies
• Ability to develop rapport with customers and peers
• Ability to effectively and safely navigate a motorized cart and fork lift
• Exhibits a strong work ethic and a positive attitude
• Detail orientated
• Dependable

Job Requirements/Specifications:

• High School Diploma or GED required
• Previous distribution experience preferred
• Previous customer service experience preferred
• Ability to lift 100 lbs
• Able to meet and maintain qualifications required by DOT
• Demonstrated computer skills
• Able to work with Excel documents
• Class B CDL preferred; in some locations it is required
• Knowledge of Eclipse preferred
• Knowledge of handheld RF scanner is a plus
• Ability to operate lift truck equipment

Work Environment & Physical Demands:

• Consistent standing, walking, lifting, working with hands, working with fingers, work indoors
• Frequent carrying, pushing, bending @ the waist, twisting upper body, reaching, vision acuity-near, vision acuity-far, depth perception, field of vision, vision adjustment, color vision, team lifting, works with others, cold, heat, temperature changes, high places, mechanical hazards
• Some sitting climbing, balancing, kneeling, crouching, talking, hearing, works alone, non-Standard Shift work, extended day, humid, noise
• Occasional crawling, driving, wet, vibration, confined area, work outdoors, electrical hazards, explosive materials, fumes, odors, dusts, mists, gases, poor ventilation

The above statements are intended to describe the general nature and level of work being performed by an incumbent. They are not intended to be an exhaustive list of activities, duties or responsibilities. Incumbent may be asked to perform other duties as required.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities

Several factors are considered in making compensation decisions at Van Meter; including but not limited to education, skill sets, work experience and training, and other business and organizational needs. Please note that compensation may be below the lower end of the range when the minimum requirements of the role are not met and the higher end is reserved for candidates with extensive experience and qualifications that exceed the requirements of the role.