SYSTEMS ANALYST/ APPLICATION SUPPORT (INDY)

Job Title

Systems Analyst / Application Support Database

Job Location

Indianapolis

Minimum Education Requirement

BS/BA in Technical/Analytical field of study

Job Description

Summary: The Systems Analyst is a client-facing, business and technical staff position responsible for managing all aspects of production of Company IMS systems for multiple clients as part of Company Managed Services. He/she will help better serve the growing demand for CRDs managed service offerings, including: Remote Application Management, Hosted Application Management, and Software as a Service (SaaS).

Responsibilities: Work closely with clients, provide expert level remote management, administration and support for client production of Company IMS solutions, including: client assistance in optimal use of the system, user administration/privileges, parameter configuration changes, system availability, application and database performance tuning, daily operational processing monitoring and support, Company IMS and database software patches, Company IMS version upgrades, assistance with problem support and resolution, Business Continuity/Disaster Recovery assistance. Work with CRD colleagues to smoothly transition new clients to production operation. Collaborate with vendors as partners to deliver a tightly integrated, seamless service to CRD clients. Participate in the development and on-going refinement, enhancement and continuous process improvement for the services. Contribute to the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

Requirements: BS in an analytical field of study (IE Computer Science, Engineering, Technology and etc.) Experience in managing and supporting mission critical production software applications Database software or IT technical experience Company IMS or securities trading software experience is preferred Hands-on experience with MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions General knowledge and understanding of servers and networks is preferred Proven ability to work in a mission-critical operations and support environment Solid customer service skills and technical troubleshooting capability Excellent communication skills (verbal and written); good interpersonal skills Proven ability to partner with various internal departments to deliver superior customer service Occasional travel to customer sites for planning and review meetings Periodic off-hours support A background in portfolio management and trading system applications is preferred Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX Additional experience with any of the following software is desired, in order of preference: