Desktop Support Specialist
Infotree Global Solutions
Job Description
Responsibilities
\n- \n
- Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware \n
- Assist with AV setup for internal meetings and events \n
- Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing \n
- Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch) \n
Requirements
\n- \n
- AV support experience \n
- Experience with administration of Apple computer products using enterprise management tools \n
- Knowledge and hands-on experience managing Windows laptops and desktops \n
- Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence \n
- Strong macOS hardware and software troubleshooting experience \n
Vacancy posted 3 days ago
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