Donor Services Manager

Donor Services Manager

Do you have a passion to lead? Are you goal-oriented with a desire to make a difference in your community?

LifeSouth Community Blood Centers is looking for an experienced professional for the Donor Services Manager position based in Brooksville, FL. This position is responsible for managing the collection operations for whole blood and apheresis to ensure achievement of annual goals in the most efficient and cost-effective manner. The successful candidate will create a team environment and provide the leadership needed to maintain premier donor care, customer safety and satisfaction during the blood collection process.

Our Benefits

• Generous Paid Time Off (PTO) plan
• Medical, dental, and vision insurances available to full-time employees the first of the month after 60 days
• Supplemental insurances including life, cancer, accident, and disability
• Access to mental wellness resources and counseling through telehealth
• Free basic life insurance for full-time employees
• Health Savings Account (HSA) with employer match each pay period
• Employer funded retirement plan for vested employees & 403b offered
• Access to wages prior to pay day

Responsibilities Include (but are not limited to)

• Assist the Regional Director and/or Regional Manager with the oversight of blood collection and donor recruitment
• Monitor regional projections and planning to ensure the collection goals for the region are met or exceeded
• Supervise staff including hiring, training, evaluating and disciplining to ensure a well-qualified team and enhance operational success
• Motivate and educate Donor Services staff members, including establishing and maintaining a positive team morale and fostering operational cooperation within the district and region
• Plan, organize, manage and direct all aspects of whole blood, apheresis and automated collection operations (fixed site or mobile) to ensure appropriate staffing and a smooth, efficient process
• Review weekly recruitment goals and projections; Implement corrective action when projections and goals are not being met
• Represent and promote LifeSouth and its mission to the community
• Successful completion of CDL training program and state CDL licensing
• Drive bloodmobiles when necessary

Qualifications

• High school diploma or GED
• Three years of supervisory or management experience
• Valid driver's license. Must also meet and maintain LifeSouth driver's eligibility requirements
• Must be able to work a varied schedule including nights, weekends and holidays
• Ability to multitask and prioritize
• Strong interpersonal and team building skills
• Ability to communicate effectively, both orally and in writing
• Knowledgeable in a variety of computer software applications
• Ability to effectively delegate
• Associate's or Bachelor's degree preferred
• Commercial Driver's License (CDL) preferred

Who We Are

LifeSouth is a non-profit community blood bank serving more than 150 hospitals in Alabama, Florida, Georgia, and Tennessee. We are committed to meeting the blood supply needs of hospitals and their patients by providing the highest quality blood components and services. With more than 45 donor centers, 55 bloodmobiles and 2,000 blood drives a month, our LifeSouth team is dedicated to making sure the blood is there when you or your family is in need.

Our Mission

To provide a safe blood supply that meets or exceeds the needs in each community we serve, and to provide a variety of services in support of ongoing and emerging blood and transfusion related activities.

This is a full-time position. Starting salary range is $62,000 - $68,200 annually. Criminal background check and drug screen required upon conditional offer of hire. Equal Opportunity/Affirmative Action Employer/Drug-Free/Tobacco Free Workplace.