Service Coordinator

Ferguson Superstore Job OpportunityAt Ferguson Superstore we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Ferguson Superstore is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. No experience necessary! If you're looking for a company that seeks growth and opportunity, Ferguson is the place for you.BenefitsMedical InsuranceDental InsuranceVision InsurancePaid Vacation401kHourly + bonuses availableResponsibilitiesAnswer and manage inbound service appointment requests (phone, text, email, online, chat)Respond to all customer inquiries within 30 minutesSchedule service appointments accurately and efficientlyCollect and document customer and vehicle informationConfirm appointments and communicate details clearly to customersMaintain accurate records in CRM/DMS systemsCoordinate with service advisors and service drive staffQualificationsCustomer service or call center experience preferredStrong communication and organizational skillsAbility to work in a fast-paced environmentBasic computer skills; dealership or automotive experience a plusWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.