Customer Order Processing Representative

Accentuate Staffing is seeking a Customer Order Processing Representative  with a  power technology company in Apex, NC.  As a Customer Order Processing Representative  you will be the primary point of contact for products, services, and delivery dates while ensuring customer satisfaction at all times.

Responsibilities:

• Handling a broad range of  customer inquiries via multiple channels in a timely, professional manner.
• Providing product, pricing, and service information to customers.
• Entering and maintaining accurate customer orders using various software applications.
• Resolving a broad spectrum of customer complaints and issues with empathy and understanding
• Collaborating cross-functionally to provide accurate and timely information to customers

Requirements:

• Must have previous customer service experience in a manufacturing order processing role
• Must have B2B customer service experience – processing orders, tracking orders, & product pricing
• Must be familiar with order processing software platforms
• Associates degree
• Have excellent communication skills, both written and verbal.
• Be able to work well with others in a busy and dynamic team environment.
• Be able to prioritize and multitask effectively while being detail-oriented and organized.
• Demonstrate empathy and patience when dealing with customers.
• Be proficient in using computers and technology.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Collaborative Team Player – Collaborative: Is intentional about seeking input and including others when making decisions. Humility: self aware, vulnerable, willing to reflect critically on opportunities for self improvement. Interpersonal Influence: listens, masters productive conflict, works across functions and BU boundaries. Trustworthy: Builds trusting relationships by being transparent and acting with integrity.
• Technical Learning – Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.