Assistant Site Manager

Job Details Job Location: Columbus, OH 43213 Position Type: Full Time Salary Range: $50,000.00 - $66,530.00 Job Category: Management Reports to: Site Manager Manages: MA, Patient Care Representative, Vaccine Coordinator, LPN, RN, Call Center Lead Dress Requirement: Business Casual Work Schedule: Monday through Friday (Times may be subject to change due to business necessity) Job Status: Non-Exempt Responsibilities Oversee the daily operations of the health centers and coordinate the work activities and management of the assistant site manager, front desk, medical assistant, LPN, and RN. Oversee numerous office functions Ensure compliance with established practice standards Implement clinic policies and procedures Supervise assigned staff at the assigned department Ensure office space, supplies, and assistance are provided and maintained for the medical staff and patient care Maintain records and complete required reports Resolve work problems to ensure quality patient service Problem‑solve issues raised by physicians and management Work with physicians and management to ensure effective clinic operations and relations Attend required meetings, participate in committees, and participate in professional development activities as required and necessary Maintain strictest confidentiality Fill in as necessary in any clerical or clinical function and perform related work to maintain effective satellite operation Plan, organize, direct, control, and/or coordinate the facility’s personnel, training, or labor relations activities Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems Ensure patient satisfaction through compliance, progression, and follow‑up on patient feedback Lead by example, ensuring patients and visitors are welcomed and cared for in a respectful manner Address patient questions and concerns while managing patient flow and communicating any delays Continuously improve patient satisfaction with measurable goals and regular reports to administration Optimize the use of facilities by managing staff ratios, patient density, and clinical space Develop and oversee daily, weekly, or monthly assignment lists to ensure appropriate staffing and provider coverage Collaborate with medical and administrative staff to create and implement policies and procedures related to patient scheduling, exam room usage, and other office operations Perform duties of staff supervising when or as necessary Ensure that subordinate staff works efficiently, professionally, and cooperatively Attend outside training, seminars, conferences, etc. as required Handle facility maintenance and all supplies This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Qualifications Bachelor’s degree in health administration, public health, healthcare management, business administration, public administration, nursing, or equivalent required; Associate’s degree at minimum At least two years of progressively responsible management‑level experience in Health Care Management Prior experience in managing an office in healthcare Prior experience in successfully managing direct reports Prior experience in coding and billing in the medical industry Intermediate knowledge of computer software: Microsoft Word, Excel Knowledge of patient scheduling software (preferably EPIC) Ability to travel between both sites as well as attend other off‑site activities/events as required Ability to manage employee relations pertaining to direct reports to provide a smooth and pleasant work harmony, team building Excellent understanding of customer service as related to medical service delivery Able to build an effective team environment #J-18808-Ljbffr