Front Office Specialists (St. Augustine Medical)

Front Specialist

This is a full time position. Monday-Thursday 8:00 am-6:30 pm.

Position Summary

The Front Specialist is a multi-functional, fast paced, customer-oriented position. The incumbent may be responsible for one or more of the following: Customer Care Specialist, Backup Support, Cashier, File Room and/or Telephone Operator. Each of these responsibilities serves integral role in AH operations. One of your primary responsibilities is customer service and a team spirit.

Position Responsibilities

Greet patients in a polite, prompt and helpful manner. To receive and take accurate telephone messages. Strong interpersonal communication skills to support team efforts to the organization. Direct customers to the appropriate resources when necessary. Assist patients with necessary paperwork as needed. Completes necessary paperwork such as encounter forms; uses computer system to generate information necessary for billing Informs appropriate nursing staff of the patient's arrival. Enters all information and verifies information for billing and records purposes. Translation Confirming appointments