Community Outreach Manager

Employees are encouraged to bring their authentic, original, and best selves to work. We'll never discriminate against anyone's background or creed. If you're good at what you do, we want you to do it at Tasks Unlimited.

Now offering a $2,000 sign-on bonus!
Pay range $69,500 - $75,900

Position Summary
The Community Outreach Manager provides leadership and operational oversight for Tasks Unlimited’s community outreach programs, including the Northeast Outreach and Opportunity Center (NOOC), Projects for Assistance in Transition from Homelessness (PATH), and the Resource Center. These programs support adults experiencing homelessness, housing instability, serious mental illness, and other barriers to community stability by connecting them with mental health, employment, housing, service navigation, and resource coordination supports. This position is responsible for program development, day-to-day center operations, staff supervision, contract and grant compliance, community partnerships, crisis response, participant assessment, service planning, referrals, and outreach. The Community Outreach Manager ensures services are delivered in a trauma-responsive, person-centered, and culturally responsive manner that supports participants in living and working successfully in the community. 

This position is generally scheduled during standard daytime business hours, onsite at two different locations in Minneapolis with flexibility as operational and agency needs permit.

Essential Job Functions
Program direction and operations oversight (50%)

• Provide oversight and direction for the service delivery provided to program participants 
• Oversee recruitment and admission process for all designated programs
• Develop and provide operation oversight for all designated programs including program design, timelines, and partnerships
• Manage all contract requirements including knowledge of documentation and eligibility requirements
• Review and ensure all reporting and invoices are submitted to accounting in a timely matter
• Direct and maintain balanced budgets for designated programs
• Liaise with outside partner entities including DHS, Hennepin County, and other community agencies to develop and maintain program contracts and grants

Designated supervisory functions (35%)

• Supervise and review the work performance of:
  • NOOC/PATH staff
  • Peer Specialists
  • Resource Center Coordinators
• Direct staff performance using a variety of techniques including, but not limited, to:

• Regularly scheduled one-to-one supervisory check-ins;
• Frequent informal/unstructured observation, with feedback loop;
• Hands-on demonstration of desired skills, role playing of situations, etc.;
• Written directives;

• The requirement of various reports, written by the supervisee, and reviewed and approved by Manager;
• Annual employee performance reviews.

• Develop and maintain personal expertise and skill (excluding licensed or certified activities) to perform all functions of the job in the event of staff turnover.
• Coordinate orientation and training of new staff.

Conduct outreach activities and develop partnerships (15%)

• Establish partnerships with area businesses and community organizations
• Participate in policy forming committees with the state
• Participate in grant writing process for designated programs 

Actual percentages may vary slightly depending on jobsite location and assigned coverage

Physical Requirements of Position
Physical Demand
Frequency/Requirement

Sit
Frequently

Stand
Occasionally

Walk
Occasionally

Reach with hands and arms
Occasionally

Stoop, kneel, or crouch
Occasionally

Lift and carry
Up to 25 pounds occasionally

Communicate effectively in person and by telephone
Frequently

Use hands for typing and general computer work
Frequently

Work Environment and Equipment
Work is performed primarily in an office or community location. Regular use of standard office equipment is required, including a computer, telephone, copier, and printer.

Direct Reports
Program Coordinators, Peer Specialists

Qualifications
Education and Experience
Required

1. Bachelor’s degree in human services or related field with a least two years’ experience working with the homeless community, mental health, corrections, affordable housing, or chemical health
2. Ability to pass a criminal background check 
3. Knowledge of local area housing resources
4. Understanding of harm reduction, housing first, and other homelessness issues
5. Experience meeting people where they are and providing trauma-responsive care
6. Ability to work flexible hours (evening, early morning, and weekends, as necessary) for Point-in-time outreach and counts
7. Demonstrated ability working with individuals from diverse backgrounds and lived experiences

1. Experience supporting individuals living with serious and persistent mental illness
2. Valid driver’s license and insured vehicle

Preferred

1. Fluent in a non-English language or competent in the culture of an ethnic group to which 20 percent or more of the worker’s recipients belong like Hmong, Somali, Spanish, etc.
2. Knowledge of shelter and housing resources for people experiencing homelessness, including Coordinated Entry process
3. Prior experience with Homeless Management Information System (HMIS)

Knowledge Areas

• Psychology –  Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research messages; and the assessment and treatment of behavioral and affective disorders
• Therapy and counseling –  Knowledge of principles, methods, and procedures for diagnosis, treatment and rehabilitation of physical and mental dysfunctions, and counseling and guidance
• Sociology and anthropology –  Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins
• Customer service –  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Education and training –  Knowledge of the principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Computers and electronics –  Knowledge of electronic equipment and computer hardware and software, including applications
• Language –  Knowledge of the structure and content of language including the meaning and spelling of words, rules of composition, and grammar
• Safety and security –  Knowledge of relevant equipment, policies, procedures and strategies to promote effective operations for the protection of people, data, property, and institutions

Skills

• Active listening –  Giving full attention to what other people are saying, taking time to understand points being made, asking appropriate questions, not interrupting inappropriately 

• Critical thinking –  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Speaking -  Talking to others to convey information effectively
• Time management –  Managing one’s own time and the time of others
• Clear judgment and decision making –  Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Writing –  Communicating effectively in writing as appropriate to the needs of the audience
• Complex problem solving –  Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Abilities

• Assisting and caring for clients, problem sensitivity –  The ability to tell when something is wrong or is likely to go wrong, this not necessarily problem solving, only recognizing a problem
• Communicating with supervisors, peers, or subordinates –  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Establishing and maintaining interpersonal relationships –  Developing constructive and cooperative working relationships with others, and maintaining them over time
• Oral comprehension –  The ability to listen to and understand information and ideas presented through spoken words and sentences
• Gathering information –  Observing, receiving, and otherwise obtaining information from all relevant sources
• Deductive Reasoning –  The ability to apply general rules to specific problems to produce answers that make sense
• Oral expression –  The ability to communicate and ideas in speaking so others will understand
• Flexibility –  Ability to work a flexible schedule that may include afternoon and evening hours
• Professionalism –  The ability to maintain appropriate professional boundaries
• Independent problem solving –  Ability to set priorities, solve problems and follow through on own initiative

Tasks Unlimited has always been, and always will be, an Equal Opportunity Employer with a commitment to a diverse and inclusive workplace. Tasks does not discriminate on the basis of any status protected by applicable federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Tasks will provide reasonable accommodation to applicants with physical and mental disabilities; we are a drug-free workplace. Tasks participates in the E-Verify program for all applicants.