Customer Service Coordinator

Job Description

Job Description

Job Title: Customer Service Coordinator

Location: Painted Post NY USA 14870

Work Arrangement: Onsite / Hybrid (3 days onsite and 2 days remote)

Pay Rate: $19.00 per hour

Working Hours: Monday – Friday | 8:00 AM – 5:00 PM EST

Contract Duration: November 30, 2026 – November 29, 2027

Possibility of Extension : Based on business demand

Key Responsibilities

• Answer incoming calls through the corporate switchboard in a professional and courteous manner.
• Identify caller requirements and direct calls to the appropriate employees, departments, or locations.
• Transfer calls to internal extensions, external numbers, voicemail, or designated support teams.
• Provide basic company information, department contacts, office locations, and operating hours.
• Handle misdirected or unresolved calls and identify alternative contacts when necessary.
• Monitor shared call queues and ensure calls are answered within established service-level expectations.
• Record messages, caller details, and service requests accurately.
• Escalate urgent, sensitive, or emergency calls according to company procedures.
• Maintain confidentiality when handling employee, customer, vendor, and business information.
• Maintain updated employee directories and call-routing documentation.
• Follow company policies, call-handling procedures, and quality standards.

Required Qualifications:

• High school diploma or equivalent required.
• Previous experience in customer service, call center, receptionist, switchboard, or administrative support.
• Excellent verbal communication and active listening skills.
• Professional telephone etiquette and a customer-focused approach.
• Ability to handle high call volumes and difficult callers calmly.
• Strong multitasking, organizational, and problem-solving skills.
• Basic computer knowledge, including Microsoft Office and email.
• Ability to accurately document messages and transfer calls.
• Strong attention to detail and ability to maintain confidentiality.

Preferred Qualifications:

• Experience working with multi-line telephone systems or call center software.
• Familiarity with Cisco Finesse, Cisco Webex, or similar phone systems.
• Experience in corporate, healthcare, financial services, hospitality, retail, or shared services environments.

ElevaIT is a certified and values driven Service-Disabled Veteran owned global staffing and IT professional services firm serving Fortune 1000 clients with customized and scalable workforce solutions. Leveraging talent intelligence analytics, our scalable recruiting platform puts diversity, equity, inclusion, and belonging (DEIB) at the forefront of everything we do.

Company Description

ElevaIT is a certified and values driven Service-Disabled Veteran owned global staffing and IT professional services firm serving Fortune 1000 clients with customized and scalable workforce solutions. Leveraging talent intelligence analytics, our scalable recruiting platform puts diversity, equity, inclusion, and belonging (DEIB) at the forefront of everything we do.